Helpdesk Operator
CV-LibraryLeeds, West YorkshirepermanentPosted: 27 March 2026
Apply NowHelpdesk Coordinator
Location: Leeds
As a Helpdesk Coordinator, you will play a key role in ensuring smooth day‑to‑day operations by managing reactive and planned maintenance tasks, supporting on‑site teams, and delivering a high-quality service to our clients. This is a customer-facing role that requires strong communication skills, attention to detail, and the ability to prioritise effectively.
Key Responsibilities
Customer Service & Helpdesk Management
Act as the first point of contact for incoming calls and emails, ensuring timely and professional responses.
Manage the CAFM system, ensuring all PPM and reactive tasks are accurately logged and assigned.
Allocate priorities and engineers to reactive tasks, maintaining clear communication throughout the job lifecycle.
Apply "Right First Time" principles wherever possible to resolve queries without escalation.
Quality & Performance
Liaise daily with the Lead Engineer and Operations Manager to maintain service standards.
Support the review of subcontractor performance and provide feedback via systems such as Ariba.
Identify opportunities for innovation and continuous improvement across the contract.
Reporting & Administration
Assist with monthly customer reporting and produce CAFM-related job reports.
Update client-specific metrics and forecasting models when required.
Log hazards and customer feedback into the QHSE Management Portal.
Process timesheets and expenses in the absence of the Contract Support team.
Finance & Compliance
Obtain supplier quotes and process them for client approval.
Arrange agency cover and submit hours via the appropriate portal.
Maintain updates in the CBRE Performance Portal.
About You
We're looking for someone who is:
Organised - able to structure workload and stay ahead of deadlines.
Logical - works methodically and consistently.
Detail-oriented - ensures accuracy in all tasks.
Assertive & confident - able to communicate clearly and effectively.
Persistent - sees tasks through to successful completion.
Customer-focused - prioritises customer and team needs at all times.
Why Join CBRE?
At CBRE, you'll be part of a culture that values collaboration, innovation, and professional growth. You will have access to industry-leading training and development opportunities, along with the support of a global network of experts
Location: Leeds
As a Helpdesk Coordinator, you will play a key role in ensuring smooth day‑to‑day operations by managing reactive and planned maintenance tasks, supporting on‑site teams, and delivering a high-quality service to our clients. This is a customer-facing role that requires strong communication skills, attention to detail, and the ability to prioritise effectively.
Key Responsibilities
Customer Service & Helpdesk Management
Act as the first point of contact for incoming calls and emails, ensuring timely and professional responses.
Manage the CAFM system, ensuring all PPM and reactive tasks are accurately logged and assigned.
Allocate priorities and engineers to reactive tasks, maintaining clear communication throughout the job lifecycle.
Apply "Right First Time" principles wherever possible to resolve queries without escalation.
Quality & Performance
Liaise daily with the Lead Engineer and Operations Manager to maintain service standards.
Support the review of subcontractor performance and provide feedback via systems such as Ariba.
Identify opportunities for innovation and continuous improvement across the contract.
Reporting & Administration
Assist with monthly customer reporting and produce CAFM-related job reports.
Update client-specific metrics and forecasting models when required.
Log hazards and customer feedback into the QHSE Management Portal.
Process timesheets and expenses in the absence of the Contract Support team.
Finance & Compliance
Obtain supplier quotes and process them for client approval.
Arrange agency cover and submit hours via the appropriate portal.
Maintain updates in the CBRE Performance Portal.
About You
We're looking for someone who is:
Organised - able to structure workload and stay ahead of deadlines.
Logical - works methodically and consistently.
Detail-oriented - ensures accuracy in all tasks.
Assertive & confident - able to communicate clearly and effectively.
Persistent - sees tasks through to successful completion.
Customer-focused - prioritises customer and team needs at all times.
Why Join CBRE?
At CBRE, you'll be part of a culture that values collaboration, innovation, and professional growth. You will have access to industry-leading training and development opportunities, along with the support of a global network of experts