Helpline Counsellor
CV-LibraryManchester, Greater ManchesterpermanentPosted: 1 September 2026
Apply NowWellbeing Counsellor
£(phone number removed) FTE
Onsite
Are you a qualified counsellor looking for a company that will invest in your development and career progression?
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.
Job Overview
Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.
Day to Day Responsibilities:
Providing an efficient and effective telephone counselling service to all callers
Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution
Requirements:
Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
12 months post qualification experience
Registered member of the BACP or equivalent
High level of computer literacy (MS Office, Word, Excel and PowerPoint)
Employee Benefits:
5 days' holiday, plus bank holidays
Day off on your birthday
Holidays increase after 2- and 5-years' service
Cash plan for you (and your children, if any)
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Support with revalidation and CPD
Funding support with training and development 11. Holiday season bonus after 3 years' service
Profit share scheme
Season ticket loan scheme after 6 months and successful completion of probationary period
Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
Free 24/7 onsite gym with regular group classes
47589LS1R23
INDHA
The Portfolio Group are acting on behalf of our client in recruiting for this position
£(phone number removed) FTE
Onsite
Are you a qualified counsellor looking for a company that will invest in your development and career progression?
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.
Job Overview
Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.
Day to Day Responsibilities:
Providing an efficient and effective telephone counselling service to all callers
Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution
Requirements:
Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
12 months post qualification experience
Registered member of the BACP or equivalent
High level of computer literacy (MS Office, Word, Excel and PowerPoint)
Employee Benefits:
5 days' holiday, plus bank holidays
Day off on your birthday
Holidays increase after 2- and 5-years' service
Cash plan for you (and your children, if any)
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Support with revalidation and CPD
Funding support with training and development 11. Holiday season bonus after 3 years' service
Profit share scheme
Season ticket loan scheme after 6 months and successful completion of probationary period
Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
Free 24/7 onsite gym with regular group classes
47589LS1R23
INDHA
The Portfolio Group are acting on behalf of our client in recruiting for this position