Helpline Counsellor
Wellbeing Counsellor £(phone number removed) FTE Onsite Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job Overview Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: Providing an efficient and effective telephone counselling service to all callers Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Requirements: Minimum diploma level 4 in Counselling & minimum of 150 counselling hours 12 months post qualification experience Registered member of the BACP or equivalent High level of computer literacy (MS Office, Word, Excel and PowerPoint) Employee Benefits: 5 days' holiday, plus bank holidays Day off on your birthday Holidays increase after 2- and 5-years' service Cash plan for you (and your children, if any) Private medical insurance after 5 years' service Pension Plan and Life Insurance Support with revalidation and CPD Funding support with training and development 11. Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme after 6 months and successful completion of probationary period Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body) Free 24/7 onsite gym with regular group classes 47589LS1R22 INDHA The Portfolio Group are acting on behalf of our client in recruiting for this position