Helpline Counsellor; Weekends
CV-LibraryManchester, Greater ManchesterpermanentPosted: 28 April 2026
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We are currently recruiting EAP Counsellors on behalf of our client, a leading health and wellbeing network. This organisation has positively impacted over 15 million lives and is renowned for its comprehensive Employee Assistance Programme (EAP). The successful candidate will join this industry-leading provider and support employers across the private, public, and non-profit sectors with 24/7 compassionate and caring services. Our client is also recognised as one of the Sunday Times 'Best Places to Work,' making this a fantastic career opportunity.
Main Duties
Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.
Providing an efficient and effective telephone counselling service to all callers
Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution
What you Bring to the Team
EAP experience
Accredited with the BACP or eligible for the accreditation process
Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
12 months post qualification experience
Registered member of the BACP or equivalent (or COP booked)
Relevant telephone experience
High level of computer literacy (MS Office, Word, Excel and PowerPoint)
High level of organisational ability; ability to work to tight deadlines and targets
Good communication and customer service skills
Experience working withing a target driven environment Employee Benefits:
BACP (or equivalent) membership and accreditation paid for
BACP CBD Hub
Up to £70 per month for supervision
Monthly incentives such as weekends away!
25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service
Day off on your birthday
Cash plan for you (and your children, if any)
Contractual sick pay
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Pension plan contributions increase after 5- and 7-years' service
Holiday season bonus after 3 years' service
Profit share scheme
Season ticket loan scheme after 6 months and successful completion of probationary period
Cycle to work scheme after 6 months and successful completion of probationary period
Access to Employee Assistance Programme
Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
Company incentives, access to discount schemes
Discounted glasses/contact lenses prescription
If you're ready to make the next step to join this global organisation apply with your cv!
50357SK
INDMANS
The Portfolio Group are acting on behalf of our client in recruiting for this position
We are currently recruiting EAP Counsellors on behalf of our client, a leading health and wellbeing network. This organisation has positively impacted over 15 million lives and is renowned for its comprehensive Employee Assistance Programme (EAP). The successful candidate will join this industry-leading provider and support employers across the private, public, and non-profit sectors with 24/7 compassionate and caring services. Our client is also recognised as one of the Sunday Times 'Best Places to Work,' making this a fantastic career opportunity.
Main Duties
Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.
Providing an efficient and effective telephone counselling service to all callers
Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution
What you Bring to the Team
EAP experience
Accredited with the BACP or eligible for the accreditation process
Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
12 months post qualification experience
Registered member of the BACP or equivalent (or COP booked)
Relevant telephone experience
High level of computer literacy (MS Office, Word, Excel and PowerPoint)
High level of organisational ability; ability to work to tight deadlines and targets
Good communication and customer service skills
Experience working withing a target driven environment Employee Benefits:
BACP (or equivalent) membership and accreditation paid for
BACP CBD Hub
Up to £70 per month for supervision
Monthly incentives such as weekends away!
25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service
Day off on your birthday
Cash plan for you (and your children, if any)
Contractual sick pay
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Pension plan contributions increase after 5- and 7-years' service
Holiday season bonus after 3 years' service
Profit share scheme
Season ticket loan scheme after 6 months and successful completion of probationary period
Cycle to work scheme after 6 months and successful completion of probationary period
Access to Employee Assistance Programme
Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
Company incentives, access to discount schemes
Discounted glasses/contact lenses prescription
If you're ready to make the next step to join this global organisation apply with your cv!
50357SK
INDMANS
The Portfolio Group are acting on behalf of our client in recruiting for this position