Household Claims Handler - Home Insurance Claims
CV-LibraryBL7, Egerton, Borough of BoltonpermanentPosted: 23 October 2026
Apply NowHousehold Claims Handler, Bolton (BL7) – up to £28,000 – Monday to Friday, 9–5.
Got household, home or property claims experience and want a caseload that's genuinely yours? An FCA-regulated insurer on the edge of Bolton has taken on a big new contract and is growing its household claims team. They need an experienced Household Claims Handler on a straight 9–5.
What the Household Claims Handler does
* Own household claims from first notification to settlement: escape of water, storm, accidental damage, theft, buildings and contents claims
* Check policy cover and gather what's needed to move each claim forward
* Appoint and manage the suppliers and trades who put things right
* Keep customers updated clearly and honestly through every claim
* Spot and refer potential fraud on home insurance claims
What you'll bring
* Household, home or property claims experience – around 12 months is plenty. Validation, home emergency and desktop claims count too
* Strong insurance customer service backgrounds will also be considered
* Confidence on the phone and across several claims systems
* GCSE English and Maths at C/4 or above
* A full driving licence – the site isn't reachable by bus for 9am
Pay and benefits
* £24,479 – £28,000 depending on claims experience
* 35 hours, Monday to Friday, 9am–5pm. No evenings, no weekends
* Fully funded CII qualifications
* Holiday that grows with service, holiday buy and sell, and your birthday off
* Contributory pension, cycle to work scheme, free on-site parking, casual dress
Next step
Send your CV and we'll ring you to talk the claims role through properly – the team, the caseload and who the employer is
Got household, home or property claims experience and want a caseload that's genuinely yours? An FCA-regulated insurer on the edge of Bolton has taken on a big new contract and is growing its household claims team. They need an experienced Household Claims Handler on a straight 9–5.
What the Household Claims Handler does
* Own household claims from first notification to settlement: escape of water, storm, accidental damage, theft, buildings and contents claims
* Check policy cover and gather what's needed to move each claim forward
* Appoint and manage the suppliers and trades who put things right
* Keep customers updated clearly and honestly through every claim
* Spot and refer potential fraud on home insurance claims
What you'll bring
* Household, home or property claims experience – around 12 months is plenty. Validation, home emergency and desktop claims count too
* Strong insurance customer service backgrounds will also be considered
* Confidence on the phone and across several claims systems
* GCSE English and Maths at C/4 or above
* A full driving licence – the site isn't reachable by bus for 9am
Pay and benefits
* £24,479 – £28,000 depending on claims experience
* 35 hours, Monday to Friday, 9am–5pm. No evenings, no weekends
* Fully funded CII qualifications
* Holiday that grows with service, holiday buy and sell, and your birthday off
* Contributory pension, cycle to work scheme, free on-site parking, casual dress
Next step
Send your CV and we'll ring you to talk the claims role through properly – the team, the caseload and who the employer is