Household Claims Handler
CV-LibraryBL7, Egerton, Borough of BoltonpermanentPosted: 11 October 2026
Apply NowHousehold Claims Handler | Bolton (BL7) | up to £28,000 | Monday to Friday, 9am to 5pm
We are recruiting a household claims handler for an established, FCA-regulated general insurance business on the edge of Bolton. They are adding to their household claims team after taking on a significant new contract.
What you will be doing
* Running your own caseload of household claims from first notification through to settlement: escape of water, storm, accidental damage, theft, buildings and contents
* Checking policy cover and gathering the information needed to move each claim forward
* Appointing and managing suppliers on behalf of the policyholder
* Keeping customers updated clearly and honestly throughout
* Spotting and referring potential fraud
What you will need
* Household, home or property claims experience. Around 12 months is plenty, and validation, home emergency or desktop claims experience counts too. Strong insurance customer service backgrounds will also be considered.
* Confidence on the phone and across multiple systems
* GCSEs (or equivalent) at grade C/4 or above in English and Maths
What you get
* Up to £28,000 depending on experience
* 35 hours, Monday to Friday, 9am to 5pm. No evenings, no weekends.
* Fully funded CII qualifications
* Free on-site parking
* Holiday that grows with service, holiday buy and sell scheme, and your birthday off
* Contributory pension, cycle to work scheme, casual dress
Being straight with you
The role is on site five days a week until you pass probation, and you will need to drive, as public transport to the site is not realistic.
Send your CV and we will ring you to talk it through properly before anything goes anywhere
We are recruiting a household claims handler for an established, FCA-regulated general insurance business on the edge of Bolton. They are adding to their household claims team after taking on a significant new contract.
What you will be doing
* Running your own caseload of household claims from first notification through to settlement: escape of water, storm, accidental damage, theft, buildings and contents
* Checking policy cover and gathering the information needed to move each claim forward
* Appointing and managing suppliers on behalf of the policyholder
* Keeping customers updated clearly and honestly throughout
* Spotting and referring potential fraud
What you will need
* Household, home or property claims experience. Around 12 months is plenty, and validation, home emergency or desktop claims experience counts too. Strong insurance customer service backgrounds will also be considered.
* Confidence on the phone and across multiple systems
* GCSEs (or equivalent) at grade C/4 or above in English and Maths
What you get
* Up to £28,000 depending on experience
* 35 hours, Monday to Friday, 9am to 5pm. No evenings, no weekends.
* Fully funded CII qualifications
* Free on-site parking
* Holiday that grows with service, holiday buy and sell scheme, and your birthday off
* Contributory pension, cycle to work scheme, casual dress
Being straight with you
The role is on site five days a week until you pass probation, and you will need to drive, as public transport to the site is not realistic.
Send your CV and we will ring you to talk it through properly before anything goes anywhere