Housing Income Officer

Housing Income Officer FTC | 35 hours | Hybrid (London/Manchester) We're recruiting for Housing Income Officers to join a busy Income Management team within a leading housing provider. You'll manage your own portfolio of rent accounts, working with residents to reduce arrears, agree repayment plans and protect rental income. This is a high-contact role involving regular phone work, negotiation, and case progression - including preparing matters for court and attending hearings where required. We're looking for: Experience in a fast-paced, customer-focused role Strong negotiation and communication skills Confidence handling difficult conversations Good organisation and decision-making ability Background in arrears, debt recovery or income collection (desirable) Excellent benefits package including generous pension, 28+ days annual leave, health plan and more. If you're resilient, proactive and ready to take ownership of your caseload, we'd love to hear from you