Housing Officer
CV-LibraryWest MidlandstemporaryPosted: 4 September 2026
Apply NowWe are looking for an experienced Housing Officer to join a busy housing association in the West Midlands. You will manage an allocated caseload of residents and provide a high-quality tenancy and neighbourhood management service.
Key Responsibilities
* Manage a portfolio of residential tenancies from sign-up through to termination.
* Conduct tenancy visits, estate inspections and tenancy audits.
* Manage rent arrears, tenancy breaches and tenancy sustainment.
* Investigate and manage anti-social behaviour (ASB) cases.
* Identify and appropriately escalate safeguarding and vulnerability concerns.
* Support residents with tenancy-related issues, welfare benefits and signposting to appropriate services.
* Work closely with local authorities, police, social services and other partner agencies.
* Take appropriate enforcement and legal action where required.
* Maintain accurate case records and ensure all work is completed within agreed timescales.
* Deliver a professional, customer-focused service and contribute to improving local communities.
About You
You will ideally have:
* Previous experience in housing, tenancy management, social housing or a related environment.
* Experience managing a caseload and dealing with complex customer issues.
* Knowledge of tenancy management, rent arrears and ASB.
* Good understanding of safeguarding and working with vulnerable residents.
* Excellent communication, organisation and problem-solving skills.
* The confidence to deal with challenging situations and difficult conversations.
* Good IT and case management skills.
* A relevant housing qualification (e.g. CIH) is desirable.
* A full UK driving licence and access to a vehicle may be required
Key Responsibilities
* Manage a portfolio of residential tenancies from sign-up through to termination.
* Conduct tenancy visits, estate inspections and tenancy audits.
* Manage rent arrears, tenancy breaches and tenancy sustainment.
* Investigate and manage anti-social behaviour (ASB) cases.
* Identify and appropriately escalate safeguarding and vulnerability concerns.
* Support residents with tenancy-related issues, welfare benefits and signposting to appropriate services.
* Work closely with local authorities, police, social services and other partner agencies.
* Take appropriate enforcement and legal action where required.
* Maintain accurate case records and ensure all work is completed within agreed timescales.
* Deliver a professional, customer-focused service and contribute to improving local communities.
About You
You will ideally have:
* Previous experience in housing, tenancy management, social housing or a related environment.
* Experience managing a caseload and dealing with complex customer issues.
* Knowledge of tenancy management, rent arrears and ASB.
* Good understanding of safeguarding and working with vulnerable residents.
* Excellent communication, organisation and problem-solving skills.
* The confidence to deal with challenging situations and difficult conversations.
* Good IT and case management skills.
* A relevant housing qualification (e.g. CIH) is desirable.
* A full UK driving licence and access to a vehicle may be required