Housing Officer

Marks Consulting Partners is currently looking for a Tenancy Services Officer to work with one of our Housing Association clients in Essex. What the Job Will Be Doing * Delivering a high-quality, customer-focused housing management service to a defined patch of residents * Managing approximately 750 properties, ensuring tenants comply with tenancy conditions and receive appropriate support * Managing rent arrears cases up to notice stage, taking action to minimise debt and maximise income recovery * Investigating and resolving low-level anti-social behaviour, nuisance, and tenancy breaches using early intervention approaches * Preparing documentation for legal or enforcement action where required * Supporting tenancy changes including transfers, mutual exchanges, tenancy terminations, and tenancy amendments * Carrying out estate, property, and health & safety inspections and ensuring issues are reported and resolved * Liaising with income, support, and property teams to provide a coordinated service to residents * Providing welfare benefits advice and signposting residents to support services to sustain tenancies * Maintaining accurate tenancy records, producing reports, and responding to enquiries within agreed timescales * Attending resident meetings, visiting residents in their homes, and participating in partnership working with internal and external stakeholders What You Will Need * Experience in tenancy management, housing management, or income management * Knowledge of housing legislation, tenancy management practices, and welfare benefits * Experience managing rent arrears and supporting tenancy sustainment * Experience investigating anti-social behaviour or tenancy breaches * Ability to prepare documentation and support legal or enforcement processes * Strong communication and interpersonal skills with the ability to handle challenging situations * Customer-focused approach with the ability to work independently and as part of a team * Good organisational skills and the ability to manage a varied caseload and competing priorities * IT proficiency including Microsoft Office and housing management systems * Full driving licence and ability to travel across the borough Desirable: * Professional housing qualification (e.g. CIH) or willingness to work towards * Experience of court processes, mediation, or negotiation * Knowledge of housing maintenance and estate management practices