Housing Officer Specialist

Position:  Housing Officer Specialist Location: Ebley Wharf, Stroud, GL5 4UB Start Date: ASAP Contract Duration: 4+ Months Working Hours: 37 hours per week, Monday to Friday Pay Rate: £100.00 Per Day                                                                                           Job Reference: (phone number removed) Who We Are Looking For We are seeking an experienced Housing Officer to join a busy, generic housing team. This is a hands-on, field-based role requiring a confident professional who can manage a diverse caseload, work independently, and handle complex tenancy issues. This role is fully office and patch-based (5 days per week), so candidates must be comfortable working on-site and within the community. Job Responsibilities Tenancy Management Manage a portfolio of tenancies, ensuring compliance with tenancy agreements Conduct tenancy audits and property visits Handle general tenancy-related enquiries and casework Income & Arrears Management Monitor rent accounts and take appropriate action to recover arrears Support tenants with financial difficulties and signpost to relevant services Anti-Social Behaviour (ASB) Investigate and manage ASB cases, working closely with tenants and partners Take appropriate enforcement action where necessary Safeguarding & Support Identify and manage complex cases including hoarding and vulnerable tenants Work collaboratively with external agencies such as police, mental health services, and adult social care Customer Service & Operations Provide phone cover and respond to tenant queries in a timely manner Maintain accurate records and case notes Ensure compliance with policies and procedures Person Specification Must-Have: Proven experience as a Housing Officer within a UK Local Authority Strong background in tenancy management, rent arrears, and ASB casework Experience handling complex cases including hoarding and vulnerable tenants Ability to work independently across a housing patch Excellent communication and stakeholder management skills Experience working with partner agencies (e.g., police, social services, mental health teams) Nice-to-Have: Knowledge of housing legislation and best practice Experience in a generic housing officer role covering multiple functions Strong case management and reporting skills DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hireSrs to whom you do not wish your details to be disclosed