Housing Support Worker

Housing Support Worker (Hostel) 📍 Ladbroke Grove 💰 £27,008 per annum 📅 Closing date: 23rd March 2026 🗓 Interviews: Week commencing 6th April 2026 🚀 Start date: 20th April 2026 About the Role Are you passionate about supporting vulnerable residents and making a real difference in a hostel environment? We are looking for a reliable and committed Housing Support Worker to join our team in Ladbroke Grove. You will play a vital role in ensuring the safety, wellbeing and smooth day-to-day running of the hostel, supporting residents while maintaining a secure and welcoming environment. This is a hands-on role where no two shifts are the same. You’ll be working both independently and as part of a wider team to ensure residents feel safe, respected and supported. Key Responsibilities 🏢 Building Safety & Security * Ensure the building remains secure at all times * Carry out regular patrols and safety checks * Respond promptly to emergencies and contact services where necessary * Log defects and report repairs 👥 Resident Support & Welfare * Welcome residents and manage access to the building * Monitor adherence to house rules and visitor procedures * Respond appropriately to incidents, including challenging behaviour * Maintain clear, accurate shift logs and handover notes 📝 Lettings & Administration * Liaise with the Senior Housing Support Officer regarding nominations * Conduct viewings and support tenancy sign-ups * Notify Head Office of tenancy changes * Maintain accurate administrative records 🔧 Repairs & Contractors * Report repairs and supervise contractors on site What We’re Looking For Essential * GCSE or NVQ Level 2 * Experience working in a supportive environment * Experience dealing with the public in challenging situations * Awareness of Health & Safety procedures * Strong communication skills (written and verbal) * Ability to work independently and use initiative * Reliable, trustworthy and able to work night/weekend rotas Desirable * Experience working with young people in a hostel setting * Understanding of housing projects You must be comfortable working night shifts and remain alert and vigilant throughout your shift. What You’ll Bring * A calm, professional approach in high-pressure situations * Respect for people from diverse cultural backgrounds * Strong organisational skills and accurate record-keeping * A genuine commitment to supporting people experiencing homelessness Working Pattern This role operates on a rota basis and includes night shifts and weekends. Flexibility is essential. Our Values You’ll be joining an organisation driven by strong values including Service, Trust, Accountability, Respect and Strength. We work as one team and are committed to delivering services our residents value and are proud of