Housing Triage Officer
CV-LibraryBraintree, EssexcontractPosted: 26 May 2026
Apply NowKey responsibilities include:
* Undertaking initial triage assessments for all new housing enquiries
* Assessing households’ risk of homelessness at first contact
* Providing tailored housing advice and early intervention support
* Advising on a range of housing options including private rent, social housing, and supported accommodation
* Responding to general enquiries via phone, email, and face-to-face contact
* Supporting residents with access to services that help sustain tenancies
* Delivering advice across areas such as homelessness, tenancy rights, domestic abuse, and financial issues
To be successful in this role, you will need:
* Recent experience working within a housing options, homelessness, or triage environment
* Strong interpersonal skills with a non-judgmental and empathetic approach
* Ability to assess complex situations and apply investigative skills
* A full UK driving licence and access to a vehicle
Working Arrangements
* Office-based in Braintree during training
* Thereafter, 3 days per week in the office
* Undertaking initial triage assessments for all new housing enquiries
* Assessing households’ risk of homelessness at first contact
* Providing tailored housing advice and early intervention support
* Advising on a range of housing options including private rent, social housing, and supported accommodation
* Responding to general enquiries via phone, email, and face-to-face contact
* Supporting residents with access to services that help sustain tenancies
* Delivering advice across areas such as homelessness, tenancy rights, domestic abuse, and financial issues
To be successful in this role, you will need:
* Recent experience working within a housing options, homelessness, or triage environment
* Strong interpersonal skills with a non-judgmental and empathetic approach
* Ability to assess complex situations and apply investigative skills
* A full UK driving licence and access to a vehicle
Working Arrangements
* Office-based in Braintree during training
* Thereafter, 3 days per week in the office