HR Officer

Step into a rewarding permanent HR Officer role offering excellent benefits, genuine career development and the opportunity to shape HR practices across a growing, purpose-driven housing organisation.
This is a fantastic opportunity for an experienced HR Officer, HR Advisor or People Advisor who has strong generalist HR experience, with extensive hands-on Employee Relations experience and the confidence to independently manage ER matters from start to finish.

You will become the first dedicated HR professional within the group, supporting three complementary brands across private sector leasing, supported living and charitable housing initiatives. Reporting directly to the Group Managing Director, you will take ownership of key HR processes while receiving additional support from an experienced external HR Consultant.

IMPORTANT – Office-Based Role & Immediate Start. This is a full-time, office-based position in Ilford. There is no flexibility for hybrid or remote working.

The successful candidate must be based within a reasonable and commutable distance of Ilford and be comfortable working from the office on a full-time basis.
The organisation is also looking for someone who is available to start immediately, or who has a very short notice period.

A strong Employee Relations background is essentialThis is not a predominantly recruitment or HR administration role. The successful candidate must have extensive practical experience in Employee Relations, including independently managing complex and sensitive cases.

You must have demonstrable experience of managing:

Disciplinary processes from end to end, including investigations, evidence gathering, meetings, outcome letters and follow-up actions

Performance management processes and Performance Improvement Plans (PIPs) from end to end

Grievances and employee complaints

Absence and attendance management

Probation and capability matters

Conduct and behavioural issues

Providing confident HR advice to managers throughout the process

Ensuring HR processes are fair, consistent and compliant with UK employment legislation and the ACAS Code of Practice

You should be able to demonstrate that you have personally owned and managed ER cases through to resolution, rather than simply providing administrative or coordination support.

In this HR Officer position, you will be:

Leading recruitment activity across the group, from drafting job adverts through to onboarding

Managing safer recruitment processes, including DBS checks, references and right-to-work checks

Acting as the first point of contact for Employee Relations matters and providing confident HR advice to managers and employees

Managing disciplinary cases from initial investigation through to final outcome

Managing performance issues and Performance Improvement Plans (PIPs) from start to finish

Managing grievance, absence, capability, conduct and probation matters

Advising managers throughout ER processes and ensuring appropriate documentation is maintained

Ensuring HR processes are consistent with UK employment law, company policies and the ACAS Code of Practice

Maintaining accurate HR records and personnel files using Breathe HR

Supporting the review and implementation of HR policies and procedures

Maintaining training matrices and supporting employee development opportunities

Supporting apprenticeship programmes and liaising with training providers

Providing HR and PA support to the Group Managing Director and senior management team

I’d love to speak to anyone who has:

A minimum of CIPD Level 3 in HR Practice, or an equivalent recognised HR qualification – CIPD Level 5 is highly desirable

Extensive generalist HR and Employee Relations experience

Proven experience independently managing disciplinary cases from end to end

Proven experience managing performance issues and Performance Improvement Plans from end to end

Experience managing grievances, absence, capability, conduct and probation matters

The confidence to provide practical HR advice to managers and employees at all levels

Strong knowledge of UK employment law, the Equality Act 2010 and the ACAS Code of Practice

Experience managing safer recruitment processes, including DBS and reference checks

Excellent written and verbal communication skills, particularly when dealing with sensitive and complex employee matters

Excellent organisational skills and the ability to manage a varied workload independently

Experience using an HRIS platform such as Breathe HR or similar

Previous experience within housing, supported living, care or another regulated/social sector environment would be advantageous

Available for an immediate start or able to commence at very short notice

Based within a reasonable commuting distance of Ilford and able to work full-time from the office

This HR Officer role is offering the following benefits:

£40,000 per annum

Permanent contract

Full-time, office-based position in Ilford

25 days’ annual leave plus 8 bank holidays, increasing with length of service

An additional day of paid leave for your birthday

Workplace pension scheme with employer contributions

Direct access to the Group Managing Director and senior leadership team

Support from an experienced external HR Consultant

Genuine scope to shape HR practices across a growing organisation

Travel & Location:
The successful candidate will be based full-time in the organisation’s Ilford office, providing shared HR support across three growing brands operating within housing, supported living and community-focused services.

If this HR Officer role sounds like your next step and you have the strong Employee Relations experience required to manage disciplinary and performance cases from end to end, apply now or contact Ryan Stewart on (phone number removed) or email (url removed) for more information