ICT Support Officer
CV-LibraryGloucester, ENG, GBcontractPosted: 17 April 2026
Apply NowIT Support Engineer (1st / 2nd Line)
Location: Gloucester (Hybrid working)
Day Rate: Up to £230 per day (Inside IR35)
Contract: 3 months
Our client, a leading organisation in their sector, is hiring an IT Support Engineer to provide 1st and 2nd line support across their IT infrastructure.
This is a great opportunity to join a busy IT environment, supporting day-to-day operations while gaining exposure to infrastructure, networking, and security technologies.
What you’ll do
Provide 1st and 2nd line support across hardware, software, and user issues
Troubleshoot and resolve incidents across desktops, servers, and networks
Support core infrastructure, including servers and cloud-based services
Assist with basic firewall configuration and network troubleshooting
Manage user accounts, permissions, and access via Active Directory
Escalate complex issues to senior engineers where required
You’ll work closely with internal IT teams and stakeholders to ensure a reliable and responsive IT service.
What we’re looking for
Proven experience in a 1st / 2nd line support role
Strong troubleshooting skills within Windows environments
Good understanding of networking fundamentals (DNS, DHCP, TCP/IP)
Exposure to firewall technologies and basic security principles
Experience with Active Directory and user administration
The ideal candidate will be proactive, adaptable, and comfortable working in a fast-paced support environment.
Why join?
Immediate start in a hands-on technical role
Exposure to infrastructure, networking, and security
Hybrid working model
Opportunity to make an impact in a short-term contract
Apply now to support a fast-moving IT team in a key contract role
Location: Gloucester (Hybrid working)
Day Rate: Up to £230 per day (Inside IR35)
Contract: 3 months
Our client, a leading organisation in their sector, is hiring an IT Support Engineer to provide 1st and 2nd line support across their IT infrastructure.
This is a great opportunity to join a busy IT environment, supporting day-to-day operations while gaining exposure to infrastructure, networking, and security technologies.
What you’ll do
Provide 1st and 2nd line support across hardware, software, and user issues
Troubleshoot and resolve incidents across desktops, servers, and networks
Support core infrastructure, including servers and cloud-based services
Assist with basic firewall configuration and network troubleshooting
Manage user accounts, permissions, and access via Active Directory
Escalate complex issues to senior engineers where required
You’ll work closely with internal IT teams and stakeholders to ensure a reliable and responsive IT service.
What we’re looking for
Proven experience in a 1st / 2nd line support role
Strong troubleshooting skills within Windows environments
Good understanding of networking fundamentals (DNS, DHCP, TCP/IP)
Exposure to firewall technologies and basic security principles
Experience with Active Directory and user administration
The ideal candidate will be proactive, adaptable, and comfortable working in a fast-paced support environment.
Why join?
Immediate start in a hands-on technical role
Exposure to infrastructure, networking, and security
Hybrid working model
Opportunity to make an impact in a short-term contract
Apply now to support a fast-moving IT team in a key contract role