Income Collection Advisor

A Housing Association is currently looking for an Income Collection Advisor on a temporary basis for about 3 months Key responsibilities are as follows Overseeing and supporting with rent collection Working closely with your colleagues in Operations to maximise income, identifying trends and patterns and ensuring compliance with income collection processes Passionate about sustaining tenancies, managing rent and service charge accounts across mixed tenure portfolios, preventing and reducing arrears through early intervention and support and acting as a key point of contact for residents experiencing financial difficulty Maximise income collection while maintaining a compassionate, resident-centred approach Support residents to live well, remain in their homes and resolve arrears sustainably Ensure accurate, transparent and timely management of rent and service charge accounts Build and strengthen relationships internally to support tenancy sustainment Provide expertise in income collection to support residents Strengthen & build relationships with local authorities and other partners to maximise income collection and reduce arrears Ensure a consist approach across the business to income collection, providing excellent services for all residents Be passionate and committed to placing our residents at the heart of income collection and find solutions wherever possible Collaborate to resolve difficult and complex cases and support colleagues to find solutions Build strong relationships with external partners to understand and access funding available to support tenancy sustainment. This role is hybrid, two days in the office. PAYE £20.84 Umbrella £27.56 Essential requirements Must have done the same role for a Housing Association Excellent interpersonal and verbal and written communication skills. In depth knowledge and experience of rent collection process and procedure. Knowledge of welfare benefits and affordability assessments Must be immediately available or on short notice