Income Officer

We are seeking a proactive and experienced Income Officer to join our housing association on a permanent basis. This Income Officer will play a key role, being responsible for managing rental income and ensuring effective arrears recovery, helping to sustain tenancies and support our communities. You will take ownership of a patch of residents, managing all aspects of income collection from early intervention through to legal action, including court representation where required. Key Responsibilities of an Income Officer: Manage a portfolio of rent accounts, ensuring income is maximised and arrears are minimised Take a proactive approach to arrears recovery, from early-stage intervention through to court action Prepare and present cases at court where necessary Work closely with residents to agree realistic repayment plans and provide support to sustain tenancies Liaise with internal teams and external agencies to resolve complex cases Maintain accurate records and ensure compliance with policies and procedures Provide excellent customer service while balancing a firm but fair approach to income recoveryAbout You Proven experience in income management within a housing environment Strong knowledge of arrears recovery processes, including legal and court procedures Confident in representing cases in court Excellent communication and negotiation skills Ability to manage a varied caseload and work independently Good understanding of welfare benefits and financial inclusion IT literate with experience of housing management systemsWhat's on Offer: Hybrid working arrangement Supportive and collaborative team environment Opportunities for professional development Generous holiday entitlement and benefits packageIf this Income Officer role is of interest please apply or contact (url removed)