Income Officer
CV-LibraryTaplow, BuckinghamshiretemporaryPosted: 28 July 2026
Apply NowWe are currently working with a Housing Association that is looking to appoint an experienced Income Officer to support their income recovery function on a short-term interim basis.
This role is ideal for someone with a strong background in rent collection, arrears management, debt recovery, or credit control within housing or a customer-focused environment.
Key Responsibilities
* Maximise rental income collection across all tenure types.
* Manage a caseload of rent arrears accounts from early intervention through to legal recovery action where necessary.
* Negotiate realistic repayment arrangements with residents and monitor agreements.
* Work closely with internal teams, local authorities, the DWP, and external support agencies.
* Provide advice and guidance on debt prevention, welfare benefits, and income maximisation.
* Support residents to sustain tenancies while reducing arrears and financial risk.
Essential Requirements
* Experience in income collection, rent arrears management, debt recovery, or credit control.
* Strong customer service and communication skills.
* Ability to manage a demanding caseload and achieve collection targets.
* Experience negotiating repayment arrangements and resolving complex cases.
* Full UK driving licence and access to a vehicle.
* Enhanced DBS Certificate registered on the Update Service, or issued within the last 12 months.
What's on Offer?
* Immediate start available.
* Full-time hours (37 per week).
* Opportunity to work within a busy Housing Association environment.
* Competitive interim rates.
* Chance to make an immediate impact within a high-performing income team
This role is ideal for someone with a strong background in rent collection, arrears management, debt recovery, or credit control within housing or a customer-focused environment.
Key Responsibilities
* Maximise rental income collection across all tenure types.
* Manage a caseload of rent arrears accounts from early intervention through to legal recovery action where necessary.
* Negotiate realistic repayment arrangements with residents and monitor agreements.
* Work closely with internal teams, local authorities, the DWP, and external support agencies.
* Provide advice and guidance on debt prevention, welfare benefits, and income maximisation.
* Support residents to sustain tenancies while reducing arrears and financial risk.
Essential Requirements
* Experience in income collection, rent arrears management, debt recovery, or credit control.
* Strong customer service and communication skills.
* Ability to manage a demanding caseload and achieve collection targets.
* Experience negotiating repayment arrangements and resolving complex cases.
* Full UK driving licence and access to a vehicle.
* Enhanced DBS Certificate registered on the Update Service, or issued within the last 12 months.
What's on Offer?
* Immediate start available.
* Full-time hours (37 per week).
* Opportunity to work within a busy Housing Association environment.
* Competitive interim rates.
* Chance to make an immediate impact within a high-performing income team