Internal Account Manager
CV-LibraryGateshead, Tyne & WearpermanentPosted: 13 July 2026
Apply NowOur client is currently looking for an experienced internal account manager
You will play a key role in supporting the sales operations and delivering exceptional service to B2B customers
In this role, you will be responsible for the following key areas:
* Taking orders from customers
* Placing POs with suppliers
* Managing stock levels
* Running and sending various reports to customers
* Producing quotes for new products and upselling products
* Providing high-level support to the Sales team
* Managing customer accounts and building strong client relationships
* Handling sales administration with precision and efficiency
* Supporting the full business cycle, from enquiry through to delivery
* Ensuring a seamless customer experience in a fast-paced, commercial environment
Key Skills and Essential Experience:
* 2 year’s experience in a B2B Customer Service role, working in a packaging environment would be desirable but not essential
* Competent user of Microsoft Office functions
* Demonstrate strong mathematics and numeracy
The successful candidate will also have the following key skills:
* Be outgoing, positive and have excellent communication skills, particularly on the telephone
* Be a strong and accurate administrator
* Be commercially minded
* Be a flexible and supportive member of the team
* Manage a healthy workload and maintain focus and organisation
* Be able to understand and effectively follow company process and procedure
* Have a track record of customer service success and a desire to improve the customer experience
* Show a desire to learn about new and existing products
What you will get:
* Excellent competitive salary
* A good work/life balance. 8:00am to 5:00pm Monday to Friday
* Holidays 22 days per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays
After 6 months:
* Life insurance
* Company pension scheme
* Cycle to Work scheme
* Optional private healthcare scheme
* The option to become a shareholder in the business after 6 months employment
This is a permanent position for the right person
You will play a key role in supporting the sales operations and delivering exceptional service to B2B customers
In this role, you will be responsible for the following key areas:
* Taking orders from customers
* Placing POs with suppliers
* Managing stock levels
* Running and sending various reports to customers
* Producing quotes for new products and upselling products
* Providing high-level support to the Sales team
* Managing customer accounts and building strong client relationships
* Handling sales administration with precision and efficiency
* Supporting the full business cycle, from enquiry through to delivery
* Ensuring a seamless customer experience in a fast-paced, commercial environment
Key Skills and Essential Experience:
* 2 year’s experience in a B2B Customer Service role, working in a packaging environment would be desirable but not essential
* Competent user of Microsoft Office functions
* Demonstrate strong mathematics and numeracy
The successful candidate will also have the following key skills:
* Be outgoing, positive and have excellent communication skills, particularly on the telephone
* Be a strong and accurate administrator
* Be commercially minded
* Be a flexible and supportive member of the team
* Manage a healthy workload and maintain focus and organisation
* Be able to understand and effectively follow company process and procedure
* Have a track record of customer service success and a desire to improve the customer experience
* Show a desire to learn about new and existing products
What you will get:
* Excellent competitive salary
* A good work/life balance. 8:00am to 5:00pm Monday to Friday
* Holidays 22 days per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays
After 6 months:
* Life insurance
* Company pension scheme
* Cycle to Work scheme
* Optional private healthcare scheme
* The option to become a shareholder in the business after 6 months employment
This is a permanent position for the right person