Internal Account Manager
CV-LibraryManchesterpermanentPosted: 14 May 2026
Apply NowWe have an exciting opportunity for an Account Manager to join the team of a specialist cleaning services organisation based in Manchester.
This is a proactive customer service and administration based role, working within a small team and managing relationships with large national clients.
Our client has a great reputation in the industry and is seeking an enthusiastic and flexible all-rounder to work as part of a busy team within a supportive company.
What You’ll Get
£33-35K salary
Excellent benefits including Medical Health Cash Plan, Company Sick Pay, Enhanced Pension Contribution and Life Assurance Scheme
Career progression & professional development
Supportive team culture & great work-life balance
Role & Responsibilities
Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email
Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations
Attend internal and scheduled external meetings and training
Works closely with all members of our sales teams both internally and externally
Use company CRM to effectively report activity, update data and key information and communicate both internally and externally in a professional manner
Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required.
Maintain knowledge about the required markets in the defined territory, including awareness of competitor activity and new legislations
Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and keep leadership teams updated
Work to KPIs and SLAs to ensure optimal customer satisfaction and resolution
Liaise with finance to ensure invoices are up to date in a timely manner
Requirements
Skilled in building and leveraging relationships over the phone
Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills
Minimum of 3 years’ experience in an operational/commercial role in the FM sector
Passionate about putting the customer first with a positive and friendly attitude
Ability to empathise as well as a directive style when required to reach resolution
Ability to converse confidently with external customers
Good organisational skills with a detailed and structured approach to work
Ability to multi-task and be resilient in a high pressured and fast paced environment
Demonstrates the ability to work closely with Sales colleagues both internal and external as well as operations and finance teams, health and safety and compliance to achieve the business’s goal
This is a proactive customer service and administration based role, working within a small team and managing relationships with large national clients.
Our client has a great reputation in the industry and is seeking an enthusiastic and flexible all-rounder to work as part of a busy team within a supportive company.
What You’ll Get
£33-35K salary
Excellent benefits including Medical Health Cash Plan, Company Sick Pay, Enhanced Pension Contribution and Life Assurance Scheme
Career progression & professional development
Supportive team culture & great work-life balance
Role & Responsibilities
Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email
Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations
Attend internal and scheduled external meetings and training
Works closely with all members of our sales teams both internally and externally
Use company CRM to effectively report activity, update data and key information and communicate both internally and externally in a professional manner
Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required.
Maintain knowledge about the required markets in the defined territory, including awareness of competitor activity and new legislations
Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and keep leadership teams updated
Work to KPIs and SLAs to ensure optimal customer satisfaction and resolution
Liaise with finance to ensure invoices are up to date in a timely manner
Requirements
Skilled in building and leveraging relationships over the phone
Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills
Minimum of 3 years’ experience in an operational/commercial role in the FM sector
Passionate about putting the customer first with a positive and friendly attitude
Ability to empathise as well as a directive style when required to reach resolution
Ability to converse confidently with external customers
Good organisational skills with a detailed and structured approach to work
Ability to multi-task and be resilient in a high pressured and fast paced environment
Demonstrates the ability to work closely with Sales colleagues both internal and external as well as operations and finance teams, health and safety and compliance to achieve the business’s goal