IT Digital Customer Advisor
CV-LibraryNorth Shields, North TynesidepermanentPosted: 26 March 2026
Apply NowAs an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment.
KEY DUTIES
* Respond to customer queries via phone, email, or digital ticketing systems
* Provide basic IT support and guidance for common technical issues
* Log incidents accurately and escalate where necessary
* Support users with account access, passwords, and basic software issues
* Deliver a positive and professional customer experience
CANDIDATE REQUIREMENTS
* Strong communication and customer service skills
* Interest in starting a career in IT support
* Organised and able to follow processes
* Willingness to learn technical skills
KEY DUTIES
* Respond to customer queries via phone, email, or digital ticketing systems
* Provide basic IT support and guidance for common technical issues
* Log incidents accurately and escalate where necessary
* Support users with account access, passwords, and basic software issues
* Deliver a positive and professional customer experience
CANDIDATE REQUIREMENTS
* Strong communication and customer service skills
* Interest in starting a career in IT support
* Organised and able to follow processes
* Willingness to learn technical skills