IT Service Manager
CV-LibraryExetercontractPosted: 24 March 2026
Apply NowRole: Service Manager
Day Rate: Market rate
Location: Exeter / Hybrid ( 2 – 3 days per week, please note there won’t be any flexibility on this requirement)
Clearance: Required
The role is focused on leading service delivery across a complex ICT environment, with ownership of service performance, process maturity, and stakeholder engagement at a senior level. It would suit someone who has operated across multiple platforms and can balance operational stability with continuous service improvement.
Key areas of focus include:
Owning and evolving ITSM strategy and governance (ITIL-aligned)
Leading service improvement initiatives across operations and delivery teams
Acting as the senior escalation point for stakeholders across the business
Driving process optimisation through data and service analytics
Managing service risk, compliance, and configuration across environments
Leading and developing a team while ensuring capacity and performance targets are met
Contract & Budgets management experience
Public sector experience
If you are interested in this opportunity, please apply with your CV and I will be in touch ASAP
Day Rate: Market rate
Location: Exeter / Hybrid ( 2 – 3 days per week, please note there won’t be any flexibility on this requirement)
Clearance: Required
The role is focused on leading service delivery across a complex ICT environment, with ownership of service performance, process maturity, and stakeholder engagement at a senior level. It would suit someone who has operated across multiple platforms and can balance operational stability with continuous service improvement.
Key areas of focus include:
Owning and evolving ITSM strategy and governance (ITIL-aligned)
Leading service improvement initiatives across operations and delivery teams
Acting as the senior escalation point for stakeholders across the business
Driving process optimisation through data and service analytics
Managing service risk, compliance, and configuration across environments
Leading and developing a team while ensuring capacity and performance targets are met
Contract & Budgets management experience
Public sector experience
If you are interested in this opportunity, please apply with your CV and I will be in touch ASAP