IT Support Engineer (2nd Line)
CV-LibraryHalesowen, DudleypermanentPosted: 11 June 2026
Apply NowAre you a technically strong IT Support Engineer looking for a hands-on role within a fast-paced manufacturing environment?
We are recruiting for a 2nd Line IT Support Engineer to join a well-established manufacturing business supporting approximately 500 users across multiple sites. This role is ideal for someone with strong Microsoft experience who enjoys troubleshooting, supporting infrastructure, and working within a highly process-driven environment.
You will be part of a small IT team providing day-to-day support across the business, managing tickets, resolving technical issues, supporting networking infrastructure, and assisting with ongoing IT improvements and projects.
The Role:
* Providing 1st and 2nd line IT support across the business
* Managing and supporting the internal helpdesk and ticketing system
* Troubleshooting hardware, software, and user issues
* Supporting Microsoft-based systems and infrastructure
* Assisting with networking and connectivity issues
* Reporting, documenting, and maintaining IT records
* Supporting ongoing IT improvements and projects
* Occasional travel to additional company sites, including Burnley and London, for emergency support when required
Skills & Experience Required:
* Previous experience within an IT Support / 2nd Line Support role
* Strong Microsoft knowledge and experience is essential
* Microsoft certifications would be highly advantageous
* Networking and Cisco experience would be beneficial
* Previous experience within a manufacturing or process-driven environment would be advantageous
* Any project management experience would be a bonus
* Excellent communication and customer service skills
* Highly organised with a proactive attitude
* Full UK driving licence preferred due to occasional travel requirements
What’s on Offer:
* Permanent opportunity with long-term stability
* Supportive team environment
* Varied and technically hands-on role
* Exposure to multiple business sites and infrastructure
* Opportunity to be involved in future IT projects and improvements
* Immediate start available
* Working Hours: Monday – Friday, 8:00am – 4:30pm
* Company bonus scheme
* Continued growth opportunities
We are recruiting for a 2nd Line IT Support Engineer to join a well-established manufacturing business supporting approximately 500 users across multiple sites. This role is ideal for someone with strong Microsoft experience who enjoys troubleshooting, supporting infrastructure, and working within a highly process-driven environment.
You will be part of a small IT team providing day-to-day support across the business, managing tickets, resolving technical issues, supporting networking infrastructure, and assisting with ongoing IT improvements and projects.
The Role:
* Providing 1st and 2nd line IT support across the business
* Managing and supporting the internal helpdesk and ticketing system
* Troubleshooting hardware, software, and user issues
* Supporting Microsoft-based systems and infrastructure
* Assisting with networking and connectivity issues
* Reporting, documenting, and maintaining IT records
* Supporting ongoing IT improvements and projects
* Occasional travel to additional company sites, including Burnley and London, for emergency support when required
Skills & Experience Required:
* Previous experience within an IT Support / 2nd Line Support role
* Strong Microsoft knowledge and experience is essential
* Microsoft certifications would be highly advantageous
* Networking and Cisco experience would be beneficial
* Previous experience within a manufacturing or process-driven environment would be advantageous
* Any project management experience would be a bonus
* Excellent communication and customer service skills
* Highly organised with a proactive attitude
* Full UK driving licence preferred due to occasional travel requirements
What’s on Offer:
* Permanent opportunity with long-term stability
* Supportive team environment
* Varied and technically hands-on role
* Exposure to multiple business sites and infrastructure
* Opportunity to be involved in future IT projects and improvements
* Immediate start available
* Working Hours: Monday – Friday, 8:00am – 4:30pm
* Company bonus scheme
* Continued growth opportunities