IT Support Lead
CV-LibraryThetford, NorfolkpermanentPosted: 16 April 2026
Apply NowWe are proud to be working on behalf of a reputable Construction Company based in Thetford who are currently recruiting for an IT Support Lead to join their growing and fast paced team.
This is a fantastic opportunity that doesn’t come up very often for an experienced individual to join the service desk.
Key Duties & Responsibilities:
* Supporting and taking leadership of the service desk.
* Lead daily operations to ensure high-quality support experience.
* Manage and coordinate the workload, ensuring deadlines are met and prioritise the workload.
* Onsite support.
* Providing hands-on onsite support including device set up, meeting room support and helping with personal within the office.
Previous Skills and Experience:
* Proven experience with the IT support environment, coordinating service desk activity.
* Strong technical skills across end user support.
* Confident across Windows and Microsoft 365.
* Excellent communication skills
This is a fantastic opportunity that doesn’t come up very often for an experienced individual to join the service desk.
Key Duties & Responsibilities:
* Supporting and taking leadership of the service desk.
* Lead daily operations to ensure high-quality support experience.
* Manage and coordinate the workload, ensuring deadlines are met and prioritise the workload.
* Onsite support.
* Providing hands-on onsite support including device set up, meeting room support and helping with personal within the office.
Previous Skills and Experience:
* Proven experience with the IT support environment, coordinating service desk activity.
* Strong technical skills across end user support.
* Confident across Windows and Microsoft 365.
* Excellent communication skills