IT Support Technician
CV-LibraryTF2 9TW, Telford, Telford and WrekintemporaryPosted: 6 November 2026
Apply NowIT Support Technician
Telford
Temporary (4 months)
circa £13 - £15 per hour
A well-established organisation in Telford is seeking an experienced IT Support Assistant to join their team on a temporary basis to provide cover during a period of absence. This is an excellent opportunity for an IT professional who enjoys a varied support role and is available to start at short notice.
Working across two office locations in Telford, you will provide first-line technical support to users both in person and remotely, ensuring IT issues are resolved efficiently and professionally.
Responsibilities will include:
* Providing first-line IT support via phone, email, chat, video conferencing and face-to-face interaction
* Logging, managing and resolving helpdesk tickets
* Troubleshooting hardware, software and general IT-related issues
* Carrying out password resets and account unlocking activities
* Managing user access and permissions
* Supporting Microsoft 365 applications and cloud-based services
* Assisting with IT asset and device management
* Escalating more complex issues where appropriate
Skills and Experience Required:
* Previous experience within an IT Support, Service Desk or Helpdesk environment
* Good knowledge of Microsoft 365 applications and cloud services
* Strong hardware and software troubleshooting skills
* Excellent communication and customer service skills
* Ability to prioritise workload and work effectively in a busy environment
* Full UK driving licence and own transport due to travel between local sites
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Reference: AA27137
Telford
Temporary (4 months)
circa £13 - £15 per hour
A well-established organisation in Telford is seeking an experienced IT Support Assistant to join their team on a temporary basis to provide cover during a period of absence. This is an excellent opportunity for an IT professional who enjoys a varied support role and is available to start at short notice.
Working across two office locations in Telford, you will provide first-line technical support to users both in person and remotely, ensuring IT issues are resolved efficiently and professionally.
Responsibilities will include:
* Providing first-line IT support via phone, email, chat, video conferencing and face-to-face interaction
* Logging, managing and resolving helpdesk tickets
* Troubleshooting hardware, software and general IT-related issues
* Carrying out password resets and account unlocking activities
* Managing user access and permissions
* Supporting Microsoft 365 applications and cloud-based services
* Assisting with IT asset and device management
* Escalating more complex issues where appropriate
Skills and Experience Required:
* Previous experience within an IT Support, Service Desk or Helpdesk environment
* Good knowledge of Microsoft 365 applications and cloud services
* Strong hardware and software troubleshooting skills
* Excellent communication and customer service skills
* Ability to prioritise workload and work effectively in a busy environment
* Full UK driving licence and own transport due to travel between local sites
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Reference: AA27137