Junior Application Support Analyst
CV-LibraryNationwidepermanentPosted: 23 March 2026
Apply NowJunior Application Support Analyst (Fully Remote, UK)
We’re looking for a curious and technically-minded Junior Application Support Analyst to join a fast-growing SaaS business. This is a great opportunity for someone who enjoys problem-solving, digging into systems, and understanding the “why” behind technical issues.
In this role, you’ll play a key part in keeping a complex software platform running smoothly - supporting customers, troubleshooting issues, and collaborating closely with development teams to resolve problems at their root.
What you’ll be doing
* Providing 2nd line technical support within a structured support team
* Managing and prioritising your own support ticket queue
* Investigating issues using SQL, logs, and datasets
* Acting as a bridge between customers, internal teams, and third-party providers
* Supporting network troubleshooting and system investigations
* Collaborating with developers on fixes and improvements (including version control workflows)
* Maintaining technical documentation and knowledge base articles
* Contributing to ad hoc projects and system improvements
What we’re looking for
* Around 2+ years’ experience in application support or similar role
* Strong understanding of SQL and relational databases
* Basic knowledge of web technologies / software development lifecycle
* Experience troubleshooting technical or networking issues
* Comfortable working with ticketing systems and managing workloads independently
* Ability to communicate technical concepts clearly to non-technical users
Nice to have
* Experience in a SaaS environment
* Familiarity with Git / version control
* Exposure to PHP or JavaScript
* Experience with reporting tools (e.g. BI tools) or advanced Excel
Why join?
* Fully remote-first working environment
* Flexible hours with team collaboration time
* Clear progression path into a mid-level Application Support role
* Ongoing training in:
* Advanced SQL and data handling
* Reporting tools and analytics
* Debugging and log analysis
* Documentation and technical best practices
Who this role suits
This role is ideal for someone who:
* Enjoys solving technical puzzles and getting to root causes
* Works well independently in a remote setup
* Is proactive, organised, and naturally curious
* Wants to grow their career in application support or SaaS technology
We’re looking for a curious and technically-minded Junior Application Support Analyst to join a fast-growing SaaS business. This is a great opportunity for someone who enjoys problem-solving, digging into systems, and understanding the “why” behind technical issues.
In this role, you’ll play a key part in keeping a complex software platform running smoothly - supporting customers, troubleshooting issues, and collaborating closely with development teams to resolve problems at their root.
What you’ll be doing
* Providing 2nd line technical support within a structured support team
* Managing and prioritising your own support ticket queue
* Investigating issues using SQL, logs, and datasets
* Acting as a bridge between customers, internal teams, and third-party providers
* Supporting network troubleshooting and system investigations
* Collaborating with developers on fixes and improvements (including version control workflows)
* Maintaining technical documentation and knowledge base articles
* Contributing to ad hoc projects and system improvements
What we’re looking for
* Around 2+ years’ experience in application support or similar role
* Strong understanding of SQL and relational databases
* Basic knowledge of web technologies / software development lifecycle
* Experience troubleshooting technical or networking issues
* Comfortable working with ticketing systems and managing workloads independently
* Ability to communicate technical concepts clearly to non-technical users
Nice to have
* Experience in a SaaS environment
* Familiarity with Git / version control
* Exposure to PHP or JavaScript
* Experience with reporting tools (e.g. BI tools) or advanced Excel
Why join?
* Fully remote-first working environment
* Flexible hours with team collaboration time
* Clear progression path into a mid-level Application Support role
* Ongoing training in:
* Advanced SQL and data handling
* Reporting tools and analytics
* Debugging and log analysis
* Documentation and technical best practices
Who this role suits
This role is ideal for someone who:
* Enjoys solving technical puzzles and getting to root causes
* Works well independently in a remote setup
* Is proactive, organised, and naturally curious
* Wants to grow their career in application support or SaaS technology