Lead Engineer

Is it time to start thinking about a new challenge, and do you have a passion for working with one of the UK's most respected leaders in speciality coffee? An award‑winning name within the commercial espresso sector, has a newly created opportunity for a Lead Engineer to join their team at their East London. This role has been created due to continued growth, with the business expanding its wholesale and engineering operations. The package for this role is £45,000-£50,000, alongside industry‑leading benefits including enhanced pension (5% company pension contribution), 28 days holiday + bank holiday (36 days of annual leave a year), company discounts, company van, fuel card, and Monday-Friday position. With a strong reputation across the UK and internationally, this is a fantastic opportunity to join a company known for innovation, quality, and a culture rooted in kindness and teamwork. As a key member of the engineering department, you will play a central role in supporting growth, customer satisfaction, and operational excellence. Responsibilities of the Lead Engineer You will coordinate day‑to‑day engineering operations while remaining hands‑on with machinery, customers, and team development. Your duties will include: Installing espresso machinery and ensuring customers are confident with their equipment Planning and completing preventative maintenance on espresso machines, grinders, and water filtration systems Responding promptly to breakdowns and callouts Tracking and reporting engineering KPIs Maintaining regular customer contact and conducting site visits to build strong relationships Recording all engineering work, site visits, and customer interactions via job sheets and CRM Monitoring Risk Assessments and Method Statements Managing and developing the Technical Support Representative Completing monthly stocktakes and ensuring accurate ordering and reconciliation Contributing to departmental strategies to support growth and profitability Collaborating with the wider Wholesale team to support sales and customer retention Maintaining a safe, tidy, and well‑organised engineering workshop Maintaining on‑site machinery Staying up to date with the latest coffee machinery and technology Ensuring compliance with all health and safety standards Requirements of the Lead Engineer Engineering experience relevant to coffee machinery Strong technical knowledge of espresso machines and grinders Barista experience or the ability to dial in espresso confidently Good IT literacy and comfort with software‑enabled equipment Excellent customer service and communication skills Strong organisational skills and attention to detail Ability to work under pressure and meet deadlines Creative problem‑solving approach Understanding of the machine sales process (ideal) Proof of right to work in the UK Full, clean UK driving licence Salary & Benefits £45,000-£50,000 per annum (DOE) Pension Salary Exchange Scheme (5% employer contribution, rising to 8% with tenure) 28 days holiday + bank holidays Company van Company sick pay Eye Care scheme 24/7 Employee Assistance Programme Company discount scheme Free coffee, tea, and beans to take home Enhanced maternity/paternity leave Cycle to Work scheme Season Ticket Loan Inhouse training Access to pro‑level equipment to develop your craft Summer & Christmas parties, annual brewing competition, and a culture built on kindness and inclusivity If you are looking for a fresh challenge with a company that is growing rapidly and investing heavily in its engineering team, then this could be the opportunity for you. If you meet the above requirements, please click apply and a member of our dedicated team will be in contact