Lead FM Helpdesk Assistant
CV-LibraryDerby, DerbyshirepermanentPosted: 28 July 2026
Apply NowLead FM Helpdesk Assistant
📍 Derby
💰 Circa £30,000 DOE + Package
🕒 Full Time | Permanent | Office Based
Elite Hire Solutions are looking for an experienced Lead FM Helpdesk Assistant to join a busy Facilities Management company based in Derby.
This is a full-time, office-based role and would suit someone who has worked within Facilities Management and enjoys working in a fast-paced environment.
The Role
You'll be responsible for supporting the day-to-day running of a busy helpdesk, making sure jobs are logged, scheduled and completed on time while providing excellent customer service.
Duties will include:
* Logging reactive, planned and quoted works onto the CAFM system.
* Scheduling engineers and subcontractors.
* Monitoring jobs to ensure SLA targets are met.
* Updating clients on the progress of their jobs.
* Liaising with engineers, clients and suppliers.
* Uploading job sheets and completion paperwork.
* Chasing outstanding jobs and subcontractors.
* Managing emails and answering customer queries.
* Supporting the management team when required.
What we're looking for
* Previous Facilities Management helpdesk or FM administration experience.
* Strong administration and organisational skills.
* Experience using a CAFM system (Coins experience is an advantage but not essential).
* Good knowledge of Microsoft Office.
* Excellent communication and customer service skills.
* Able to work well under pressure and manage a busy workload.
What's on offer?
* Circa £30,000 depending on experience.
* Company package.
* Permanent, full-time position.
* Office-based role in Derby.
* Immediate start available for the right person.
If you have Facilities Management helpdesk experience and are looking for your next opportunity, we'd love to hear from you
📍 Derby
💰 Circa £30,000 DOE + Package
🕒 Full Time | Permanent | Office Based
Elite Hire Solutions are looking for an experienced Lead FM Helpdesk Assistant to join a busy Facilities Management company based in Derby.
This is a full-time, office-based role and would suit someone who has worked within Facilities Management and enjoys working in a fast-paced environment.
The Role
You'll be responsible for supporting the day-to-day running of a busy helpdesk, making sure jobs are logged, scheduled and completed on time while providing excellent customer service.
Duties will include:
* Logging reactive, planned and quoted works onto the CAFM system.
* Scheduling engineers and subcontractors.
* Monitoring jobs to ensure SLA targets are met.
* Updating clients on the progress of their jobs.
* Liaising with engineers, clients and suppliers.
* Uploading job sheets and completion paperwork.
* Chasing outstanding jobs and subcontractors.
* Managing emails and answering customer queries.
* Supporting the management team when required.
What we're looking for
* Previous Facilities Management helpdesk or FM administration experience.
* Strong administration and organisational skills.
* Experience using a CAFM system (Coins experience is an advantage but not essential).
* Good knowledge of Microsoft Office.
* Excellent communication and customer service skills.
* Able to work well under pressure and manage a busy workload.
What's on offer?
* Circa £30,000 depending on experience.
* Company package.
* Permanent, full-time position.
* Office-based role in Derby.
* Immediate start available for the right person.
If you have Facilities Management helpdesk experience and are looking for your next opportunity, we'd love to hear from you