Lead Officer - Housing ICT (Cx Housing)

CSS are currently recruiting for a Lead Officer - Housing ICT (Cx Housing) which offers remote working in Epping.

The role may require occasional site presence dependent on the business needs.

Part-Time, 3 days per week.

The primary priority focus area is Cx HOUSING, with the following elements being essential in any candidate:

* Rent Accounting

* Case management and tasks /workflows / forms.

* CRM

* Reporting – to include SSRS (strong SQL skills – intermediate / advanced). Power BI experience would be useful

* Integrations and interfaces – Key elements would be an understanding of the Total Mobile Cloud Dialogues API, Azure (Storage Explorer) and SharePoint EDM.

* CX User Training

* Managing upgrades, ideally 25.x (version that supports the Customer Portal)

* Customer Portal

Also, must have some understanding of the following:

* Assets

* Functional units

* Users and Roles

* Contact groups

* System schedules

* Arrears policies

* An understanding of allocations would also be useful.

Please contact Emma at CSS for any additional details and to apply