Lettings Officer

Lettings Officer Shrewsbury Full-time - Monday–Thursday 9–5, Friday 9–4 Are you an organised, detail-driven lettings professional looking to join a fast‑paced, supportive team? We’re looking for a Lettings Officer with experience in allocations and/or tenancy terminations to help us deliver an efficient, customer‑focused lettings service. About the role As a key member of our Shrewsbury-based lettings team, you’ll manage a varied caseload and play an important part in ensuring our homes are let quickly, fairly, and compliantly. No two days are the same, and you’ll thrive in a role where accuracy, communication, and great customer service really matter. Your responsibilities will include: * Managing a caseload of allocations at different stages * Processing tenancy terminations * Advertising available homes for let * Shortlisting applicants via the Shropshire Homepoint choice-based lettings system * Completing verification and allocation checks * Responding to customer queries by phone and email * Scheduling affordability assessments and tenancy sign-ups About you We’re ideally looking for someone who brings: * Experience working within a lettings environment * Knowledge of allocations and/or tenancy terminations * Excellent organisational skills * Strong attention to detail and accurate record keeping * Confidence communicating with customers and colleagues * The ability to work efficiently in a busy, fast-paced setting If you’re proactive, customer-focused, and ready to make a positive impact, we’d love to hear from you