Managing Agent
CV-LibraryLeicester, City of LeicestertemporaryPosted: 26 May 2026
Apply NowWe are currently recruiting for two experienced Third Party Managing Agent Officers to join a well-established housing Association on a temporary contract for 2 months, with strong potential for permanent opportunities thereafter.
This is an excellent opportunity for housing professionals with experience managing relationships with third party managing agents and a solid understanding of leasehold and service charge management.
Key Responsibilities
* Managing and responding to TPMA emails, correspondence, and resident queries
* Monitoring managing agent performance and escalating concerns where necessary
* Investigating and responding to Stage 1 complaints in line with policy and procedures
* Reviewing and challenging service charge and managing agent costs
* Raising purchase orders relating to service charge and TPMA fees
* Liaising with residents, neighbourhood colleagues, and external managing agents
* Supporting the wider housing management function
About You
To be considered, you should have:
* Previous experience working with third party managing agents
* Housing management experience or a strong understanding of the sector
* Good knowledge of leases, management agreements, and service level agreements
* Experience dealing with service charges and challenging costs where appropriate
* Strong communication and organisational skills
* The ability to manage workloads independently and prioritise effectively
Experience using NEC, MRI Communications, or Epost would be advantageous, although training can be provided.
Contract Details
* 35 hours per week
* Flexible working hours between 08:00 – 18:00 Monday to Friday
Onsite parking is available at both locations.
There will be an initial officebased induction period, after which hybrid working arrangements can be discussed
This is an excellent opportunity for housing professionals with experience managing relationships with third party managing agents and a solid understanding of leasehold and service charge management.
Key Responsibilities
* Managing and responding to TPMA emails, correspondence, and resident queries
* Monitoring managing agent performance and escalating concerns where necessary
* Investigating and responding to Stage 1 complaints in line with policy and procedures
* Reviewing and challenging service charge and managing agent costs
* Raising purchase orders relating to service charge and TPMA fees
* Liaising with residents, neighbourhood colleagues, and external managing agents
* Supporting the wider housing management function
About You
To be considered, you should have:
* Previous experience working with third party managing agents
* Housing management experience or a strong understanding of the sector
* Good knowledge of leases, management agreements, and service level agreements
* Experience dealing with service charges and challenging costs where appropriate
* Strong communication and organisational skills
* The ability to manage workloads independently and prioritise effectively
Experience using NEC, MRI Communications, or Epost would be advantageous, although training can be provided.
Contract Details
* 35 hours per week
* Flexible working hours between 08:00 – 18:00 Monday to Friday
Onsite parking is available at both locations.
There will be an initial officebased induction period, after which hybrid working arrangements can be discussed