Neighbourhood Housing Officer

Our client based in Gateshead are looking for a Neighbourhood Housing Officer on a contract basis. Person Specification: * Working as a Neighbourhood Housing Officer within neighbourhoods across the borough of Gateshead proactively managing tenancies, providing early intervention and support to prevent tenancies from failing. * Carry out visits to ensure tenancies are sustained and properties remain in good condition. * Investigate and manage reports of nuisance and anti-social behaviour (ASB) to prevent escalation, taking appropriate action and working with partners for resolution. * Undertake reviews of fixed-term and introductory tenancies. * Deliver a responsive estate management service to maintain a clean, safe, and sustainable environment, reporting and addressing environmental issues daily. * Conduct scheduled inspections to complement daily identification of issues on estates and communal areas. * Demonstrate conduct and behaviour aligned with core Council values, promoting cross-service collaboration for excellent customer outcomes. * Be proactive in health and safety management, complying with legislation and promoting good practice within the working environment. Person specification: * Must have a valid UK driving license and own transport * Experience dealing with potentially difficult situations. * Experience providing support to vulnerable customers * Good organisational and time management skills. * Ability to work under pressure, meeting targets and deadlines. * Proficient ICT skills, including working knowledge of Microsoft Office packages. * 5 GCSEs (A–C or 9–4), including Maths and English, or relevant demonstrable experience. * Evidence of continual professional development and willingness to undertake additional training as required. This is a temporary post until at least the end of March 2026 (likely to be extended) . To be based between Gateshead Civic Centre and the Blaydon family hub