Neighbourhood Manager

Neighbourhood Manager Location: Hybrid / Oxford Salary: £17,500 Contract: 11 Month FTC Hours: 17.5 hours per week – 2 full days and 1 half day Office requirement: Wednesday in the Oxford office DBS: Standard DBS required Driving: Full UK driving licence and access to own vehicle essential Service Care Solutions are currently recruiting on behalf of a well-established housing provider for a part-time Neighbourhood Manager to support the delivery of high-quality neighbourhood and tenancy management services across the Oxford area. This is an excellent opportunity for someone with housing, community, tenancy, neighbourhood, resident services or complaint resolution experience who enjoys a varied, resident-facing role and is confident managing cases independently. The Role As a Neighbourhood Manager, you will be responsible for managing a patch of properties and helping to ensure residents live in safe, well-managed and thriving communities. The role will involve a mix of estate-based work, resident engagement, case management and partnership working. Key Responsibilities Carry out estate, scheme and property inspections to ensure high standards of cleanliness, safety and maintenance Manage neighbourhood and tenancy-related issues including noise complaints, disputes and safeguarding concerns Support vulnerable residents and signpost or escalate concerns where appropriate Liaise with internal teams and external agencies regarding repairs, compliance, safety and resident wellbeing Build strong relationships with residents and act as a visible point of contact within the community Maintain accurate records, update systems and manage a busy caseload effectively Attend meetings, represent the organisation externally and support with legal or court-related matters where required Gather resident feedback and contribute to service improvementsAbout You We are keen to hear from candidates who have experience in a customer-facing or community-based role, particularly within housing, local authority, social care, tenancy support or complaint handling environments. You will ideally have: Experience managing resident or customer cases independently Strong communication skills and the confidence to challenge behaviour appropriately where needed Experience handling complaints, tenancy issues, ASB-related matters or safeguarding concerns Good organisational skills and the ability to manage competing priorities Strong written skills and accurate record-keeping ability Good IT skills and confidence using case management or CRM systems Awareness of safeguarding and when to escalate concerns A full UK driving licence and access to your own carDesirable Knowledge of tenancy law, ASB processes or building safety Experience supporting vulnerable residents or managing complex cases Training in safeguarding, mediation, ASB or health and safety Housing association or local authority experienceThis is a great opportunity for someone looking for a flexible part-time housing role where they can make a real difference to residents and communities. For more information or to apply, please contact: George Westhead (url removed) (phone number removed)