Office Administrator – Sales & Order Processing

Location: Hazeley Enterprise Park, Hampshire Job Type: Permanent Hours: Monday to Friday – Full-time (part-time considered) Salary: £26,000 – £30,000 per annum About Us Influx Measurements is a specialist manufacturer of precision flow measurement instrumentation. Based in a modern facility at Hazeley Enterprise Park, we are a small, friendly, and highly focused team with a strong reputation for quality, reliability, and customer service. We offer a supportive working environment, structured training, and genuine opportunities for development within sales, operations, and commercial functions. We are seeking an organised and reliable Office Administrator to support our Sales Director and wider team with day-to-day sales administration, customer service, and order processing activities. This is a varied and responsible role, combining customer communication, order entry, sales administration, despatch coordination, and general office support. Full training will be provided. Key Responsibilities Sales Administration & Order Processing * Accurately enter and process customer orders using internal systems * Review orders for completeness, pricing accuracy, and delivery requirements, and issue order confirmations and acknowledgements promptly. * Assist in preparing quotations and sales documentation and monitor orders through the sales pipeline to ensure on-time despatch * Liaise with production, logistics, and accounts to ensure efficient order fulfilment. * Maintain accurate records of orders, quotations, export paperwork, and communications * Support despatch administration and coordination Customer Support * Act as a professional first point of contact for customer enquiries via phone and email and answer incoming calls and direct enquiries appropriately * Provide efficient administrative support and resolve routine queries, proactively updating customers on order and delivery status * Escalate complex issues to relevant team members * Build strong customer relationships through responsive and professional service General Office Duties * Maintain organised digital and physical filing systems and perform accurate data entry and maintain spreadsheets (Excel) * Support the Sales Director with general administrative tasks * Assist with simple purchasing activities * Provide administrative support across departments as required * Contribute to continuous improvement of administrative processes Skills & Experience Essential * Strong written and verbal communication skills along with good literacy and numeracy skills * Highly organised with a professional and friendly manner * Confident using Microsoft Excel and general office systems Desirable (not essential) * Previous office or administrative experience * Experience using Sage or similar systems Full training will be provided. What We Offer * Friendly and supportive team environment * Modern office and facilities at Hazeley Enterprise Park * Varied role with real responsibility and opportunities for career development and progression * 25 days annual leave plus bank holidays * Company pension scheme * Free parking and EV Charging, free refreshments, casual dress code Development & Progression * Ongoing training and support from experienced team members * Development tailored to your strengths and career goals * A strong focus on promoting from within