Operational and Client Coordinator
CV-LibraryWashington, SunderlandpermanentPosted: 29 April 2026
Apply NowRewards and Benefits on offer;
* Permanent opportunity from day 1
* Monday – Friday working hours offering a healthy work/life balance
* Easily accessible offices
* Immediate start
* Competitive salary dependent on experience
* 25 days annual leave + Bank Holidays
* Company pension scheme
* Opportunities for training and development, including educational pathways
* A supportive, collaborative working environment within a growing business
The Company you will be working with;
MTrec Commercial are proudly representing our prestigious client on their search to appoint an experienced Operational & Client Coordinator to join their team on a full time and permanent basis. If you experience within logistics, transportation or a similar role within a manufacturing-based company then this is the role for you! Please apply for an immediate response.
The Role you will be doing;
* Arrange outgoing deliveries, liaising with drivers and couriers to meet deadlines.
* Working with engineers to ensure client needs are met during the delivery process
* Ensure all documentation is completed at appropriate times and kept in order, including PODs for all outgoing deliveries.
* Conduct outbound calls to potential and existing customers, following active leads for outstanding quotes
* Supporting the work winning function, collaborating with internal stakeholders including engineering, test, commercial and business development
* Updating records on quote status to reflect the most relevant information, including the completion of customer account plans
* Maintain regular contact with customers, providing updates, responding to queries, and ensuring a positive customer experience
* Assisting with entering enquiries (new/revisions & variations) onto the system that have been requested from clients for a job that they are either tendering or have won. Enquires include specific information from the client that enables estimators to prepare quotations.
* Scheduling support for programmes and site teams as necessary
* Calling clients to request more information or discuss return dates
* General administrative tasks which will vary and develop over time in line with the needs of the business
* You will be working Monday – Thursday 8am – 4:30 and Friday 8am – 2pm
About You;
Excellent communication and interpersonal skills, with confidence speaking to customers and suppliers by telephone.
Ability to proactively chase leads and follow up opportunities in a structured and professional manner.
Strong organisational skills with attention to detail.
Comfortable working independently as well as part of a team.
Competent IT skills, including Microsoft Office (Excel, Word, Outlook).
Right to work in the UK.
Desirable (but not essential)
Previous experience in logistics, transport coordination, or a similar role (manufacturing environment preferred)
Previous experience in telesales/customer service
Basic electrical knowledge or previous experience in the electrical industry
Experience using CRM systems
* Permanent opportunity from day 1
* Monday – Friday working hours offering a healthy work/life balance
* Easily accessible offices
* Immediate start
* Competitive salary dependent on experience
* 25 days annual leave + Bank Holidays
* Company pension scheme
* Opportunities for training and development, including educational pathways
* A supportive, collaborative working environment within a growing business
The Company you will be working with;
MTrec Commercial are proudly representing our prestigious client on their search to appoint an experienced Operational & Client Coordinator to join their team on a full time and permanent basis. If you experience within logistics, transportation or a similar role within a manufacturing-based company then this is the role for you! Please apply for an immediate response.
The Role you will be doing;
* Arrange outgoing deliveries, liaising with drivers and couriers to meet deadlines.
* Working with engineers to ensure client needs are met during the delivery process
* Ensure all documentation is completed at appropriate times and kept in order, including PODs for all outgoing deliveries.
* Conduct outbound calls to potential and existing customers, following active leads for outstanding quotes
* Supporting the work winning function, collaborating with internal stakeholders including engineering, test, commercial and business development
* Updating records on quote status to reflect the most relevant information, including the completion of customer account plans
* Maintain regular contact with customers, providing updates, responding to queries, and ensuring a positive customer experience
* Assisting with entering enquiries (new/revisions & variations) onto the system that have been requested from clients for a job that they are either tendering or have won. Enquires include specific information from the client that enables estimators to prepare quotations.
* Scheduling support for programmes and site teams as necessary
* Calling clients to request more information or discuss return dates
* General administrative tasks which will vary and develop over time in line with the needs of the business
* You will be working Monday – Thursday 8am – 4:30 and Friday 8am – 2pm
About You;
Excellent communication and interpersonal skills, with confidence speaking to customers and suppliers by telephone.
Ability to proactively chase leads and follow up opportunities in a structured and professional manner.
Strong organisational skills with attention to detail.
Comfortable working independently as well as part of a team.
Competent IT skills, including Microsoft Office (Excel, Word, Outlook).
Right to work in the UK.
Desirable (but not essential)
Previous experience in logistics, transport coordination, or a similar role (manufacturing environment preferred)
Previous experience in telesales/customer service
Basic electrical knowledge or previous experience in the electrical industry
Experience using CRM systems