Operations Assistant
CV-LibraryWakefield, West YorkshirepermanentPosted: 4 September 2026
Apply NowThe Role:
As an Operations Assistant, you will play a key role in supporting the smooth delivery of our security services, assisting with scheduling, administration, client communication and operational coordination. This is an excellent opportunity for someone who thrives in a fast-paced environment and is looking to build a career within the security industry.
Key Responsibilities
* Support the Operations team with daily administrative duties
* Assist with scheduling officers, mobile patrols and shift coverage
* Liaise with clients, staff and subcontractors professionally and efficiently
* Monitor and respond to emails, telephone calls and operational enquiries
* Prepare and issue reports, incident logs and client documentation
* Support with staff onboarding, compliance checks and record keeping
* Assist in maintaining accurate operational records and databases
* Help coordinate response to client requests and support service delivery
* Provide general office and administrative support to the management team
* Support the wider team in ensuring service standards and client expectations are met
We are looking for someone who is:
* Highly organised with excellent attention to detail
* Confident communicating with clients and colleagues
* Able to prioritise workload and work under pressure
* Proactive, dependable and solutions-focused
* Professional with a strong customer service mindset
* Comfortable using Microsoft Office and office systems
* Previous administration or operations experience preferred
* Experience within the security sector is advantageous but not essential
What We Offer
* Competitive salary dependent on experience (from £32,000 pa)
* Full-time permanent position
* Office-based role in Wakefield
* Supportive and growing team environment
* Opportunities for progression and development
* A varied and fast-paced role where no two days are the same
As an Operations Assistant, you will play a key role in supporting the smooth delivery of our security services, assisting with scheduling, administration, client communication and operational coordination. This is an excellent opportunity for someone who thrives in a fast-paced environment and is looking to build a career within the security industry.
Key Responsibilities
* Support the Operations team with daily administrative duties
* Assist with scheduling officers, mobile patrols and shift coverage
* Liaise with clients, staff and subcontractors professionally and efficiently
* Monitor and respond to emails, telephone calls and operational enquiries
* Prepare and issue reports, incident logs and client documentation
* Support with staff onboarding, compliance checks and record keeping
* Assist in maintaining accurate operational records and databases
* Help coordinate response to client requests and support service delivery
* Provide general office and administrative support to the management team
* Support the wider team in ensuring service standards and client expectations are met
We are looking for someone who is:
* Highly organised with excellent attention to detail
* Confident communicating with clients and colleagues
* Able to prioritise workload and work under pressure
* Proactive, dependable and solutions-focused
* Professional with a strong customer service mindset
* Comfortable using Microsoft Office and office systems
* Previous administration or operations experience preferred
* Experience within the security sector is advantageous but not essential
What We Offer
* Competitive salary dependent on experience (from £32,000 pa)
* Full-time permanent position
* Office-based role in Wakefield
* Supportive and growing team environment
* Opportunities for progression and development
* A varied and fast-paced role where no two days are the same