Operations Executive
Are you looking for a role where you can develop your career, work with international clients, and enjoy fantastic staff benefits? We’re seeking an Operations Executive to join a fast-growing global business based in Newark. This role combines customer support, data management, and operational decision-making, offering you the chance to make a real impact while enjoying a supportive and rewarding work environment. Who We’re Looking For: * Detail-oriented and confident in Excel (pivot tables, VLOOKUP, data manipulation) * Tech-savvy, adaptable, and willing to learn new systems * Excellent communicator with a proactive, “can-do” attitude * Customer service experience is a plus, but enthusiasm and willingness to grow are key Location & Hours: * Based in Newark (office-based) * Standard hours: 9:00 AM – 5:00 PM, occasional weekend/bank holiday cover Why You’ll Love Working Here: * Pension Scheme – contributory pension with Royal London, with a Salary Sacrifice option coming soon * Personal Health Insurance – offered after 2 years’ service (UK staff) * Life Assurance – Death in Service benefit of 4x your annual salary from day 1 * Critical Illness Cover – includes coverage for children, from day 1 * Training & Development – personal and professional growth supported across all departments * Performance Reviews – KPI objectives and individual goals reviewed regularly * Discretionary Annual Bonus – paid in November after 6 months’ service and good standing * Service-Based Holiday – extra day per year of service, up to 5 additional days * Birthday Holiday Bonus – an extra day off for your birthday * Christmas Shopping Bonus – additional day off in December * Staff Rates at Hotels – enjoy discounted stays at member hotels (subject to availability) Your Role: * Handle client queries via email, phone, and chat with clear, professional solutions * Load and maintain rates and agreements accurately using Excel and other data systems * Collaborate with internal teams including Product, Finance, and Marketing to improve processes * Analyse data to highlight trends and support decision-making that drives revenue * Build strong client relationships and ensure an exceptional experience