Operations Manager
Operations Manager Sector: HVAC / Plumbing / Drainage Location: South East England Salary: £50,000 – £60,000 per annum (dependent on experience) Hours: Monday to Friday, 8:00am – 5:00pm (30-minute lunch break) Role Overview We are seeking an experienced and proactive Operations Manager to oversee the day-to-day operational performance of our HVAC, plumbing, and drainage services across the South East. This is a senior leadership role responsible for managing teams, improving efficiency, ensuring compliance, and delivering exceptional service to both domestic and commercial clients. The successful candidate will play a key role in driving operational excellence, supporting growth, and maintaining high standards across all contracts and projects. Key Responsibilities Oversee daily operations across HVAC, plumbing, and drainage divisions Manage and support field engineers, supervisors, and office-based operational staff Plan and coordinate workloads, scheduling, and resource allocation Ensure projects and reactive works are delivered on time, within budget, and to a high standard Monitor KPIs, operational performance, and profitability Implement and improve operational processes and systems Ensure full compliance with health & safety, industry regulations, and company policies Liaise with clients, suppliers, and subcontractors as required Handle escalations, complaints, and complex operational issues Support recruitment, onboarding, and ongoing training of operational staff Work closely with senior management to support business growth and strategic objectives Skills & Experience Required Proven experience in an Operations Manager or senior operational role Background in HVAC, plumbing, drainage, or building services (essential) Strong people management and leadership skills Excellent organisational and problem-solving abilities Solid understanding of operational KPIs, scheduling, and cost control Knowledge of UK health & safety legislation and industry standards Confident communicator with the ability to manage internal teams and external stakeholders IT-literate with experience using job management or scheduling systems Full UK driving licence Desirable Experience managing multiple contracts or regions Commercial awareness and budget management experience Relevant technical or management qualifications What We Offer Competitive salary of £50,000 – £60,000 Company car Stable, full-time role with clear responsibility and autonomy Opportunity to join a growing and well-established business Supportive senior leadership team Career development and progression opportunities #eng1