Operations Team Leader

Operations Team Leader required for the Programme Change team for a successful tour operator based in Surrey. You’ll manage a small team handling programme changes and consolidations, ensuring exceptional customer care while protecting commercial interests. The role is Monday-Friday on a hybrid basis with a salary of up to £31,000. Operations Team Leader responsibilities: Lead, coach, and develop a high?performing team. Oversee workflow to ensure programme changes are completed accurately and on time. Maintain SLAs across email and phone contact, including escalation handling. Use Tiger Bay to amend bookings and manage communications. Apply Booking Conditions and Package Travel Regulations confidently. Produce weekly and monthly reports on workloads, trends, and change volumes. Deputise for the Programme Change Manager and support incident response when required. Operations Team Leader skills required: Experience in a team leader or supervisory role (travel industry experience is a plus). Strong customer service skills and a calm, solutions?focused approach. Confident communication and the ability to influence and support others. Good analytical skills and solid Excel knowledge. ???????Passion for travel and delivering excellent customer experiences. Additional information: Mon-Fri with 3 days in the office Salary up to £31,000 Company benefits