Patient Service Administrator 002

Pertemps are recruiting for multiple, Customer focused Administrators to join a leading Health Services Provider. The successful candidates will be providing administrative support to assist in the continuous operational delivery of our client, dealing with colleagues in a professional manner, taking telephone calls, booking appointments and signposting individuals to the next stage of support.   Responsibilities as a Patient Service Administrator: -          Providing frontline telephone and email support to ensure a smooth journey and high-quality care. -          Booking appointments for customers as required. -          Working through email enquiries and escalating as required. -          Dealing with enquiries, answering queries, calls and escalating to relevant departments. -          Appropriately and sensitively deal with professionals, customers and clients. -          Always adhere to strict policies regarding confidentiality and compliance. -          Ensuring all information is recorded accurately on your system. Requirements: -          A minimum of 1 years relevant Administration experience. -          Experience using MS office. -          Excellent verbal and written communication skills. -          Ability to prioritise. -          Clear understanding of confidentiality and handling sensitive information. -          Self-sufficient and a problem solver. -          Happy to undertake a DBS check. Desirable:  -          Knowledge of mental health terminology -          Experience of working for a health or social care organisation -          Knowledge of Salesforce The Role: -          Fully remote, home based (all IT equipment will be provided). -          Monday – Friday, 9am – 5pm with 1 hour for lunch. -          Starting salary of £24,500 If you are interested in this Patient service Administrator role, please apply with an up-to-date CV