Programme Manager – ServiceNow Implementation

A well-known HE organisation at the start of a ServiceNow implementation is seeking a Programme Manager to provide leadership, structure and delivery assurance from the outset.

This role is critical in setting strong foundations for future phases.

Key Responsibilities

* Lead Wave 1 delivery of a ServiceNow implementation programme.

* Establish programme governance, delivery cadence and controls.

* Coordinate multiple workstreams including platform configuration, integrations and service design.

* Manage delivery partners and internal stakeholders.

* Ensure early‑phase risks, dependencies and design decisions are well managed.

* Support transition planning into subsequent implementation waves.

Skills & Experience

* Strong and recent HE experience is advantageous

* Demonstrable experience leading ServiceNow or enterprise ITSM platform implementations.

* Strong programme governance and early‑phase delivery capability.

* Experience setting up delivery structures for multi‑wave programmes.

* Confident working with technical and non‑technical stakeholders