Property Claims Handler

Property Claims Handler - Oldham £25,500 - £27,200 | Full‑time | Office‑based We're looking for an experienced Property Claims Handler to join a growing, customer‑focused team in Oldham. If you're confident managing claims from start to finish and enjoy delivering excellent service, this is a great opportunity to develop your career within a supportive, busy environment. What You'll Be Doing Managing property claims from first notification through to settlement Coordinating and overseeing contractors Handling enquiries from clients, insurers, contractors, and policyholders Providing clear updates and managing expectations throughout the claim Working within SLAs and KPIs to maintain service excellence Reviewing site data, images, and reports to make liability decisions Approving or amending scopes of work and producing technical reports Ensuring compliance with industry regulations Supporting continuous improvement across processes and customer experience What We're Looking For If you've worked in property claims, housing disrepair, insurance customer service, loss adjusting, repairs coordination, or any similar role, we'd be keen to discuss your experience. You'll also bring: At least 1 year of claims handling experience (property, drainage, plumbing, heating, or underground services ideal) Strong communication skills and a customer‑first mindset Confident decision‑making and good analytical ability Ability to work in a busy environment and meet deadlines Good IT skills, including Microsoft Office Insurance qualifications are a bonus but not essential What's On Offer Annual salary review Performance‑based bonus scheme Academy training and clear progression opportunities Additional leave Company pension Smart‑casual dress code Regular social events Employee wellness initiatives Free on‑site parking If you're motivated, organised, and ready to join a supportive and ambitious team, apply today