Receptionist - Law Firm

Our client, a well-established law firm based in Hedge End, Hampshire is seeking a professional and friendly Legal Receptionist to join their team. This client-facing role is responsible for providing an excellent first impression of the firm, delivering a high standard of service to clients both in person and via telephone or email, while supporting the smooth running of reception and administrative processes. Key Responsibilities: • Greet all clients in a warm, professional manner and ensure a positive client experience • Answer incoming telephone calls promptly and direct enquiries appropriately • Provide clear information regarding the firm’s services, processes, and procedures • Maintain a professional and welcoming reception environment at all times • Ensure reception areas, meeting rooms, desks, and waiting areas are kept tidy and presentable • Complete all reception-related administrative tasks to a high standard • Receive and process client payments accurately • Receive, check, and handle client documentation and identification in line with regulatory requirements • Sort and distribute incoming post promptly • Maintain strict confidentiality in all client matters • Ensure adherence to internal compliance procedures and GDPR requirements Requirements / Skills / Experience: Essential: • Professional and friendly approach with excellent customer service skills • Strong communication and interpersonal skills • Ability to multi-task, prioritise workloads, and remain organised in a busy environment • Good IT literacy including Microsoft Outlook and Excel Desirable: • Previous experience in a professional services reception role • Experience within a legal environment or law firm • Familiarity with case management systems Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful