Rent Arrears Officer
Rent Arrears Officer - Covering Worcestershire Region 📍 Hybrid Working (2–3 days in the office) 💰 Salary: Up to £33,000 🕒 Full Time | Permanent Karter Thomas is proud to be working with a respected housing provider deeply embedded within the local community to recruit an Rent Arrears Officer. This is a fantastic opportunity to join an organisation that genuinely makes a difference—supporting customers, sustaining tenancies, and promoting financial wellbeing across its communities. The Role Reporting to the Team Manager, you will take ownership of rent accounts and play a key role in maximising income collection while supporting customers to sustain their tenancies. You’ll be responsible for managing arrears, taking appropriate legal action where necessary, and providing practical advice to customers around debt, benefits, and financial inclusion. Key Responsibilities * Manage rent accounts across a variety of tenures, ensuring arrears are effectively controlled * Take appropriate action to recover debts including rent arrears, recharges and service charges * Initiate and manage legal proceedings, including preparing court documentation and attending hearings * Liaise with external agencies such as Local Authorities and the Department for Work and Pensions * Provide advice and support to customers on welfare benefits, budgeting and financial inclusion * Make referrals to specialist money advice and support services where appropriate * Work collaboratively with internal teams to address wider tenancy issues such as safeguarding or anti-social behaviour * Maintain accurate records and ensure all actions are completed in line with policies and procedures About You We are looking for someone with a strong understanding of income recovery within a social housing environment and will have strong knowledge of housing legislation and financial inclusion. What’s on Offer * Competitive salary up to £33,000 * Hybrid working (2–3 days in the office) * Opportunity to work for a community-focused organisation making a real impact Apply today or contact Karter Thomas for more information