Repairs Coordinator / Housing Repairs Officer

Repairs Coordinator / Housing Repairs Officer Location: Battersea, London Salary: £31,000 per annum Hours: 35 hours per week We are seeking a Repairs Coordinator / Housing Repairs Officer to join a community-focused housing organisation in Battersea. This role would suit someone with experience coordinating housing repairs, property maintenance or responsive repairs within a housing association, property management or maintenance environment. You will play a key role in ensuring repairs and maintenance across the estate are delivered efficiently, working closely with residents, contractors and the housing management team. About the Organisation Our client is a well-established, community-focused housing organisation responsible for the management of a mixed residential estate in South West London. Working in partnership with the local authority, the organisation delivers a range of housing management and maintenance services to tenants and leaseholders. The organisation operates with a strong focus on community engagement, service delivery and maintaining high standards across the estate. Day-to-day operations are managed by a small, dedicated team who work closely with residents and contractors to ensure homes and communal areas are well maintained and safe. This is an opportunity to join a collaborative team environment where staff play an important role in supporting residents and ensuring services are delivered effectively. Key Responsibilities • Act as the main point of contact for tenants and leaseholders regarding repairs and maintenance enquiries • Coordinate responsive and planned repairs across the estate • Raise repair orders and allocate work to contractors • Monitor repairs to ensure work is completed within agreed service targets • Arrange follow-on appointments where additional visits are required • Carry out property inspections to identify repair requirements • Liaise with contractors, surveyors and residents to resolve repair issues • Maintain accurate records using housing management systems and internal IT systems • Monitor contractor performance and escalate concerns where necessary • Assist with estate management tasks including health and safety checks • Prepare reports relating to repairs, complaints or insurance matters when required About You We are looking for a highly organised and customer-focused individual with experience working in a busy environment dealing with residents, contractors or maintenance enquiries. Essential • Experience working in a customer-facing role dealing with the public • Strong organisational and administrative skills • Good written and verbal communication skills • IT literacy including Microsoft Office • GCSEs or equivalent in Maths and English • Ability to prioritise workload and meet deadlines • Ability to deal calmly and professionally with challenging situations Desirable • Experience working in housing, repairs coordination or property maintenance • Experience within a responsive repairs environment • Knowledge of housing legislation and building safety requirements • Experience using housing management systems such as Northgate or NEC Benefits The organisation offers a supportive working environment and a range of benefits including: • 28 days annual leave including bank holidays, rising to 33 days with service • Additional day off on your birthday • Workplace pension scheme • Access to counselling services • Ongoing professional development and training opportunities • Supportive and collaborative team environment Additional Information The successful candidate will be required to obtain an Enhanced DBS check. There may occasionally be a requirement to attend evening meetings or events