Repairs Coordinator

Repairs Coordinator Full Time – Office Based Monday to Friday, 8:30am – 5:00pm Occasional Saturdays, 8:30am – 1:30pm Salary: £28,000 – £35,000 (depending on experience) Location: North West London (NW9) About the Company We’re an established North West London business, trading since 1977. We provide plumbing and heating services, electrical works, property maintenance, refurbishments, and full bathroom and kitchen installations. We also manage larger-scale maintenance projects, particularly within the social housing sector. We pride ourselves on delivering a reliable, high-quality service and building long-term relationships with our clients and partners. Sustainability and accountability are important to us, and we focus on doing the job properly and transparently. We’re now looking for a Repairs Coordinator to join our team and support the smooth running of our contracts. The role has room to grow depending on your experience and strengths. The Role This position would suit someone who is organised, confident working independently, and comfortable managing multiple tasks at once. You’ll play a key role in coordinating works across our social housing contracts, including Aids & Adaptations (A&A) projects and HIU servicing programmes. The focus is on keeping jobs moving, meeting KPIs, and making sure residents and clients are kept informed. Key Responsibilities Managing Aids & Adaptations orders from start to finish Allocating work to the appropriate operatives Monitoring KPIs and preparing reports Assessing when supervisory visits are required Reporting out-of-service equipment or safeguarding concerns immediately Keeping residents updated on progress Maintaining trackers and updating internal systems accurately Preparing jobs for invoicing and requesting orders for chargeable items Liaising with surveyors and arranging joint visits Supporting the delivery of HIU servicing and wider maintenance contracts You’ll also be responsible for: Handling incoming and outgoing calls and emails Managing engineers’ daily schedules to ensure productivity and correct job allocation Investigating repeat visits and flagging issues to management Updating bespoke software with clear, accurate job notes Ensuring previous day jobs are completed and closed down Assisting with complaints and escalating where necessary Supporting the accounts team with relevant paperwork Attending contract review meetings and raising any operational issues Helping other departments when needed No two days are the same, so flexibility and a proactive approach are important. About You We’re looking for someone practical, approachable, and organised. You should have: Strong written and spoken English The ability to work under pressure and meet deadlines Excellent attention to detail Good IT skills, including Excel Strong organisational and time management skills A proactive, problem-solving mindset At least 7 years’ office-based experience Previous customer service experience You must have the right to work in the UK. What We Offer Friendly, supportive working environment Casual dress Opportunities to grow with the business Company pension Christmas and summer social events 28 days holiday (including bank holidays)