Repairs Planner

Repairs Planner (Social Housing) Location: Kingston upon Thames Salary: £28,000 per annum We are currently recruiting for an experienced Repairs Planner to join a well-established organisation within the social housing sector. This is an excellent opportunity for someone with a strong background in scheduling and coordination who is looking to further develop their career in a fast-paced, customer-focused environment. The Role As a Repairs Planner, you will play a key role in coordinating maintenance and repair works, ensuring that operatives are effectively scheduled and that all jobs are completed within agreed service levels. You will act as a central point of contact between tenants, operatives, and internal teams, delivering a high standard of customer service at all times. Key Responsibilities Scheduling and planning repairs and maintenance works for operatives Managing diaries to ensure maximum productivity and efficiency Handling inbound and outbound calls from tenants, contractors, and internal teams Prioritising emergency and urgent repair requests Monitoring job progress and ensuring works are completed within SLAs Liaising with operatives and subcontractors to resolve scheduling issues Updating systems accurately with job status, notes, and outcomes Delivering excellent customer service and managing tenant expectations Requirements Previous experience working in a repairs planning or scheduling role within social housing is essential Strong organisational and time management skills Ability to work in a fast-paced environment and manage competing priorities Excellent communication skills, both verbal and written Experience using scheduling systems and housing management software A proactive and problem-solving approach What's on Offer Salary of £28,000 per annum Stable, full-time opportunity Supportive team environment Opportunity to develop within the social housing sector This role is ideal for someone who thrives under pressure, enjoys problem-solving, and is passionate about delivering a high-quality service to residents