Resident Liaison Officer

Job Title: Resident Liaison Officer (Freelance Contract) Location: Enfield (Social Housing Project) Rate: £18.50 per hour Contract: 3 Months (with option to go permanent) About the Role We are currently seeking an experienced Resident Liaison Officer (RLO) to join a social housing refurbishment project based in Enfield. This is a freelance contract position offering £18.50 per hour for an initial 3-month period, with a strong opportunity to transition into a permanent role. This is a key position acting as the main point of contact between residents, site teams, and the client, ensuring clear communication and a smooth delivery of works within occupied properties. Key Responsibilities Act as the primary liaison between residents and the site team Provide clear communication regarding planned works, schedules, and access requirements Arrange and attend resident consultation meetings Manage and resolve resident queries and complaints professionally and efficiently Support vulnerable residents and ensure safeguarding procedures are followed Maintain accurate records of all resident interactions Work closely with site managers and project teams to ensure minimal disruption Carry out pre-start visits and post-work satisfaction surveysRequirements Previous experience as a Resident Liaison Officer within social housing or refurbishment projects Strong communication and interpersonal skills Ability to manage difficult situations calmly and professionally Good administrative and IT skills Organised, proactive, and able to work independently Full UK driving licence (preferred)What’s on Offer £18.50 per hour 3-month freelance contract Strong opportunity to go permanent Immediate start available Opportunity to work on a well-established social housing schemeIf you are an experienced RLO looking for your next contract opportunity with long-term prospects, we would love to hear from you