Resident Liaison Officer
CV-LibraryRochdale, Greater ManchestercontractPosted: 15 April 2026
Apply NowResident Liaison Officer
Location: Rochdale
Contract: Temporary initially 6 weeks, with a view to extend
Hours: Monday-Friday, 8:00am-4:30pm
Rate: £13 - £14.50 per hour dependent on experience
The Role
An exciting opportunity has arisen for an experienced Resident Liaison Officer to support projects across the Rochdale area. This role is initially offered on a 6 - 8 week temporary basis, with the possibility of extension.
You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally.
The role will require travel; candidates must have access to their own vehicle.
Key Responsibilities
As a Customer Liaison Officer, your duties will include:
Leading resident and community engagement activities and building strong local relationships
Communicating clearly with residents about upcoming works, timelines, and expectations
Acting as the main point of contact for resident enquiries, concerns, and feedback
Coordinating access arrangements to support project delivery
Resolving access or resident-related issues promptly, escalating where appropriate
Maintaining accurate records of communications, access agreements, and issue resolution
Essential Requirements
Previous experience in a face-to-face customer service role
Ability to handle sensitive situations with professionalism and empathy
Strong communication, resilience, and negotiation skills
Proficient in Microsoft Office
Full UK driving licence and access to a vehicle
Desirable Experience
Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role
Experience working within the social housing sector
If you're an experienced Resident Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)
Location: Rochdale
Contract: Temporary initially 6 weeks, with a view to extend
Hours: Monday-Friday, 8:00am-4:30pm
Rate: £13 - £14.50 per hour dependent on experience
The Role
An exciting opportunity has arisen for an experienced Resident Liaison Officer to support projects across the Rochdale area. This role is initially offered on a 6 - 8 week temporary basis, with the possibility of extension.
You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally.
The role will require travel; candidates must have access to their own vehicle.
Key Responsibilities
As a Customer Liaison Officer, your duties will include:
Leading resident and community engagement activities and building strong local relationships
Communicating clearly with residents about upcoming works, timelines, and expectations
Acting as the main point of contact for resident enquiries, concerns, and feedback
Coordinating access arrangements to support project delivery
Resolving access or resident-related issues promptly, escalating where appropriate
Maintaining accurate records of communications, access agreements, and issue resolution
Essential Requirements
Previous experience in a face-to-face customer service role
Ability to handle sensitive situations with professionalism and empathy
Strong communication, resilience, and negotiation skills
Proficient in Microsoft Office
Full UK driving licence and access to a vehicle
Desirable Experience
Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role
Experience working within the social housing sector
If you're an experienced Resident Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)