Resident Liaison Officer

Resident Liaison Officer 📍 Site-Based | Building Refurbishment | Social Housing We are recruiting on behalf of a well-established construction contractor specialising in occupied social housing refurbishment projects. Due to continued growth and a strong pipeline of secured works, they are looking to appoint an Assistant Site Manager / Resident Liaison Officer (ASM/RLO) to support delivery on site while acting as the key point of contact for residents throughout the works programme. This is a dual role combining site supervision with resident engagement — ideal for someone who enjoys both operational responsibility and working closely with people. The Role As Assistant Site Manager, you will: * Supervise assigned workstreams on site * Promote and enforce a strong health & safety culture * Monitor quality control and productivity across your area * Support the Site Manager with planning, scheduling and resource management * Liaise with client representatives where required * Address programme issues, delays or operational challenges * Support investigations where required (H&S or disciplinary) * Help drive a positive, collaborative team culture As Resident Liaison Officer, you will: * Act as the main point of contact for tenants during works * Arrange and attend resident consultations and open days * Provide pre-start communication (letters, calls, visits) * Manage appointments between tenants and trades * Identify and support vulnerable residents * Address concerns and resolve issues during delivery * Support aftercare and resident satisfaction * Assist with community engagement initiatives and events What We’re Looking For Essential: * Experience within occupied social housing refurbishment * Strong communication and interpersonal skills * Confident dealing with residents, clients and site teams * Ability to motivate and organise teams on site * Proactive and solution-focused * Empathetic and customer-focused * IT literate Desirable: * Ability to multi-task and manage competing priorities * Comfortable working to tight deadlines * Adaptable and responsive to change Why Apply? * Long-term pipeline of secured refurbishment works * Strong, supportive site management structure * Opportunity to play a key role in both delivery and customer satisfaction * Training and development opportunities If you have experience in social housing refurbishment and enjoy being both operationally hands-on and resident-facing, we’d love to have a confidential conversation. 📩 Apply now or contact us directly for more information