Resident Liaison Officer (RLO)

Job Title: Resident Liaison Officer (RLO) Location: Hertfordshire, Central London, Essex & West London Salary: £35,000 - £40,000 + Company Car + Benefits About the Company Our client is a leading regeneration and refurbishment contractor delivering large-scale housing and community improvement programmes across London and the South East. Due to continued growth and a strong pipeline of secured projects, they are looking to recruit experienced Resident Liaison Officers to join their teams across Hertfordshire, Central London, Essex and West London. The Role As a Resident Liaison Officer, you will act as the key point of contact between residents, site teams and the client, ensuring clear communication and a positive customer experience throughout refurbishment and regeneration works. This is a crucial role within the project team, helping to minimise disruption and maintain strong relationships with residents. Key Responsibilities Act as the main point of contact for residents before, during and after works Build strong relationships with tenants and leaseholders Provide clear communication regarding planned works, timelines and any disruptions Arrange and attend resident meetings, drop-in sessions and home visits Support vulnerable residents and ensure individual needs are considered Handle complaints and resolve issues in a professional and timely manner Work closely with site managers and project teams to ensure smooth project delivery Maintain accurate records of resident communications and feedback Requirements 2-3 years' experience as a Resident Liaison Officer within social housing, refurbishment or regeneration projects Strong communication and interpersonal skills Experience working on planned works or regeneration schemes Ability to build trust and manage challenging situations with residents Organised with strong administrative skills Full UK driving licence What's on Offer Salary of £35,000 - £40,000 depending on experience Company car Opportunity to work with a leading regeneration contractor Long-term pipeline of secured work across London and the South East Supportive team environment with career progression opportunities